Banfield Pet HospitalReviews of banfield.com

Experience with the nursing staff and receptionist I came in contact with had no issues. One thing I would like new clients to know before they decide to get a wellness plan from Banfield. Have them explain the CANCELATION process to you. It was never explained to me and I am finding out I have to pay to cancel my plan. Only reason I am canceling my plan is I found a vet hospital closer to home and better to take my fur baby to. But yes have them explain the Cancellation process in full detail.

I have been generally happy with the veterinary services but the corporate billing practices have me considering canceling when up for renewal. I had an elderly basset hound of 18 years. In his last year, the vet felt that he would not fair well under anesthesia, and that his wellness plan should be downgraded at the time of renewal as not to include the dental cleaning. Even though this was discussed when the renewal came up the downgrade wasn't done and I continued to be charged for a premium plan. When the time came for cleaning, the vet would not do it due to risk (understandably) but I continued to be charged for that service. When I wished to change to the less expensive plan, I was told that there would be a cancelation fee for the other service, even though I had been enrolled by mistake, and that I'd also be responsible for any services already provided, even though I was still planning on getting the lesser plan that included those services. I had to euthanize my dog 7 months later. The clinic knew but said that cancelations of the account would have to be taken care of through the corporate billing office. I was moved through different departments when I called, and the put on hold. I was told there would be a 60+ minute wait and opted to be called back. The call came back at 1 hour 20 minutes and was dropped before I could answer. When I called back, I went through the same process, and was told there would be another 90 minute wait, but they never called back. Now I have to go through the same process tomorrow.

Good morning, on October 29th our Charlie was put to rest as he'd endured the loss of back leg usage, urinary issues, signs of diabetes, and was approaching 14 years old. The vet/staff was very comforting discussing all options with us and supported whatever decision we made. We made the decision to have a private cremation and are awaiting the ashes. I am absolutely disappointed that Banfield has not once reached back out with not even a card or call. I was advised his ashes would be available in a week or so and following up with the crematory as they could have acknowledged receiving him but have not. This can be a difficult time for pet parents. I received a card and flowers from the autoship company Chewy where his food was purchased. Again, so very disappointed Banfield does not take the time or budget to send a card or call those whom we've entrusted with our animals during a difficult time such as this. Hopefully, practices will change and you'll understand the value of an encouraging note or call.

My cat as a kitten was in need of care and they got the job done. While the wait times weren't the best, they were nice and caring people working the front desk as well as the vet I met. They offered us the banfield pet plan for kittens/puppies which is expensive but covers the costs of essentially their entire first year of life and is quite worth the price in my opinion. However the services outside that plan were often overpriced with a blood sample costing around $300+. Overall a decent experience though.

Corporate Representatives lack any diplomacy! This is the first time I have ever written a negative review about any company. I was a victim of identity theft and I had to change all my banking, credit cards, the whole nine yards, I called the vet where I take my dog and let them know and they said I can log in to check my account. I signed up and logged in but it was past the payment due date and they charged me a $20.00 late fee (during these already hard times!). I called their corporate division located at in Vancouver, WA 98683 Phone: 866-894-7927 and asked them if they could waive it and I must say, their representative in billing named Melissa was very condescending, letting me know that there was absolutely no way they could waive it because they had to re-process everything (whatever that means). Although I love the Monroe hospital where I take my dog, I do not choose to deal with a company who's corporate office lacks the common sense to treat every client with diplomacy and common courtesy. Also, I feel that they could have waived that fee. That $20.00 was a lot for me to lose at a time that we are forced to stay at home and not allowed to even work. I guess they are such a huge company that I am irrelevant. UPDATE today 5/20/20: Well, I called again and they have given me my $20.00 back which is great! This could happen to anybody, especially now when these hackers are in overdrive and it is good to know that Banfield (someone other than Melissa) understands and was willing to assist during these very difficult times. Hopefully, they will re-train Melissa in regards to her demeanor and lack of diplomacy when interacting with the clients of the company she represents.

My dog was a patient at Banfield for 16 years he just passed on November 20, 2019. He was basically a healthy dog all his life but this last year I could see he was getting tired and really showed his age i knew this would probably be his last year with us. My biggest complaint with Banfield was my last day in their clinic my boy was on his last days and couldn't walk so I took him in I knew it was time to let him go and the vet confirmed. But he let me know they couldn't put him down that day, which I didn't want anyways because my daughter was not with me. He was very cold and said I would have to make an appointment. When I went out to pay I broke down immediately. The girls at the front desk out me in a room so I could calm down. Not one person came in to check on me or console me. When I did come out the were quick to tell me I still had to pay my monthly payment until April. My boy ended up passing away the next day at our house which I was grateful for I knew putting him down was going to be so hard. I called the Vet's office and let them know and all she said was I will update your account and once again reminded me that I still owe them money. I didn't get one call from a vet or staff member with condolences on the loss of my boy. After 16 years I assumed at least that would happened. It really hurt me. Very disappointing. I will not use them in the future for that very reason!