Banfield Pet HospitalReviews of banfield.com

banfield got my dog her shots fast and the opt plan covered it so no surprise bill, staff friendly too

I have been taking my 15 year old chihuahua to the same location since a puppy and I refuse to change the location even when we moved. The women in our location are friendly, answer all my questions and are overall helpful. The two doctors are also very good at explaining treatment plans as well as suggestions if plan a isnt an option budget wise. When my dog fell down the stairs and lost the ability to walk, they were quick to reasure me that even if they could only do so much, there were places we could take her. They gave out a list of recommended places for spin issues and it turned out little Luna learned to walk again

I have to stop and write a good review. The Banfield in Valley Stream, NY used to SUCK. No one answering the phone when you call, extremely hard to get an appointment. If you were early, you were made to wait like a petulant child as if being early was a fault. BUT, they have done almost a complete 300. Yes, not completely 360, but I was impressed. I had to come back for an appointment that could have been done when I was there 2 weeks before, and I have to go back because no one mentioned the fecal exam. No worries, I got the tube and will plan on bringing in the poop when I am back on that side of town. I travel an hour because I love the Drs there (even though the last 2 times they were not on point as they usually are). I will continue to drive the hour and I love the improvements. Get to the 360 folks! :)

I called in December to cancel my dogs membership and was told I couldn't cancel or even schedule a cancellation until March so I'd have to keep paying until at least then but I would have to call back to complete the actual cancellation. I called back today April 13th. I was told my membership is a year long and can't be cancelled until June. BUT because of the notes written from the 1st call back in Dec 2025 they honored what I was told and cancelled it today. I was stunned and pleasantly surprised. I felt it was fair even if the first guy gave me bad info, the stipulations are the stipulations so I really appreciated that they honored their own customer service reps incorrect guidance/instructions to me back in Dec.

I can always get in to Banfield when something happens to my pup. They are very proactive with reminding me about vaccines and services I am owed on my plan. We’ve never had a bad experience. I’ve been taking my dogs here for 4 years.

Most of the time the vets are very knowledgeable However new front counter employees are a little rude. I love the pet wellness plans. My oldest dog has been a patient there for 8 years and my other dog has been for 5 years. Makes it easier to get my dogs the care they need.

I have decided to revise my review because I did speak to the manager who finally found out that was the manager Christine who was very apologetic and understood that her employees were in the wrong and she will be speaking to them about their behavior… We should not have been treated like that but the one tech who had the attitude I will definitely not want to ever see you again and schedule my pets appointments around her so I’m gonna go back and give you four stars for right now because we do have to take Thor to get his shots again and I really did not want to have to change vets and drop the wellness plan thank you Christine for calling me and talking this out with me that was a very commendable manager to speak to

So strange to read so many bad reviews. Normally, mine fall right in line, but not this time. I've been a Banfield customer for the past 12 years and they've almost always treated my doggy well: They have a bit of an issue occasionally over prescribing medications such as muscle relaxant following a recent injury, but when the dog "told" me he didn't need it anymore, I listened to him.