Bamboo InsuranceReviews of bambooinsurance.com

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Good Service

This insurance policy has been an ongoing frustration from start to finish. For more than a year, I was repeatedly told that Bamboo was “wrapping up the investigation,” only for the process to reset with yet another request for documents I had already provided. I fully cooperated at every stage—multiple calls with the adjuster, in-person meetings with their investigator, and an Examination Under Oath conducted by their outside counsel. They also required extensive personal documentation, including detailed financial records and tax information. Even after supplying everything asked of me, the claim continued to be delayed with no meaningful progress or resolution. In the end, pursuing legal action became my only option. If you are dealing with this company and notice unnecessary delays or repeated requests for the same information, do not rely on their assurances. Be proactive and protect yourself early. I regret not taking that step much sooner.

Bamboo continues to delay executing our claim and asked us to get our own estimates instead. We shared we would prefer to have their estimator to provide the repair costs to them as it is standard so that we know the costs they will reimburse. Reviews online make apparent that they use this tactic to deny claims and then reimburse less than half of the claim. As a veteran and a senior citizen I feel like they are taking advantage of the situation.

Day one was great!. Prompt follow up.. From day 2 onward.. the process was horrific. No follow up... Jennifer never returned calls, emails or texts. We just wrapped up a leak that happened on 7/31. I am still waiting on a check for my repairs reimbursement. There was NO way to contact anyone above Jennifer. When I finally found a way to get hold of somene in salt Lake City.. she was rude, and made excuses for Jennifers lack of follow up and professionalism. NOBODY at the customer Servcie center could elevate the discussion. It took me posting a negative comment on trust Pilot and the better business bureau to get anyone to respond. I did get a wrap up email from Jennifer.., Then all of a sudden she dissappeared.. no response back regarding our ruined Persian Carpet.Sat for another three weeks.... The I did finally get someone who apparently took over the file,. NOT ONE PERSON AT A SENIOR LEVEL JUMPED IN TO SUPPORT ME AS A CLIENT, APOLOGIZE OR TO MAKE ME FEEL LIKE I WAS BEING TAKEN CARE OF.... They lost my business ... and I will be sure to let everyone I know on line and in person,, ,that this is the type of service provided.... really really dissapointed .. and I am the easiest person in the world to communicate with .. if you commnicate fairly with me..... NO PAYING CUSTOMER LIKES TO BE IGNORED...... CARL BATTISTE - 925-918-0684

Terrible company. They insured my investment property 6 months ago. It was a new purchase -- about 2 months of ownership there was a bathroom water leak identified in a unit that had never been occupied. Bamboo had us pay everything out of pocket to repair, including remediation then we had to file the claim. 4 months later they are denying the claim and cancelling the policy. What an unethical way to do business. I will be contacting an attorney to pursue a breach of contract.

Bamboo insurance is keeping my money. I did not wish to renew a homeowner policy with them. But they auto renewed it. I requested a cancellation and refund of money charged to my credit card with out my consent. The policy is now canceled but there has been no refund. This has been on going since July 21, 2025. They are also refusing to refund the entire amount that was charged. Claiming the fees were paid to their bank. I would advise anyone to steer clear of this business. They are earning interest on my money and not responding to requested return of funds.

The price quote I got was the highest of all homeowner Ins quotes I got. The ins. Rep. was not friendly and blames it on fires in Calif. but would not address why their quote was the highest of 6 companies I spoke too. I expected more from a USAA company referral. Don't waste your time with Bamboo.