Bamboo InsuranceReviews of bambooinsurance.com

Bamboo estimates do not even cover 50% of actual work and takes several months. So, it is a waste of premium when you have to pay for the repair works anyways

The customer service rep I spoke with answered my question quickly and alleviated my concerns.

Customer service was Great .

My husband has been working on getting an answer on a claim since June 26th of this year. He’s been told he’d have an answer within the next day or two 2 weeks ago at this point. Our agent claims she’s going to stay on top of it and follow up with updates regularly. Unfortunately, still the same patterns. Claim is still open, still no resolution, still being given the runaround with rather little communication. He was the one who had to reach out twice last week after waiting over a week to hear from anyone. The last incoming call he received was on 9/23. All outbound calls have since received automated responses like “I’ll call you back shortly or I’ll call you back in 5 minutes” to never receive that call. He reported everything promptly, cooperated with every single document request, sat for whatever they asked, and provided a complete paper trail. In return, the claim was routed to a third-party Special Investigations Unit and I received a Reservation of Rights letter that cherry-picked an unrelated inspection report to argue the damage was somehow pre-existing, rather than seriously engaging with the actual sequence of events. Beyond the claim handling itself, the communication has been the most frustrating part. The assigned agent has told me "I'll follow up tomorrow" more times than he can count, and tomorrow never comes. No proactive updates, no accountability, just repeated promises that go nowhere. He’s had to be the one chasing status on our own claim, almost every single time. For a company that markets itself on "customer advocacy," this has been the opposite experience. If you're evaluating homeowners insurers, factor in not just the premium, but whether a company actually shows up when you need them during a claim. Based on our experience, this one does not. Get everything in writing, and don't be surprised if you need outside help (attorney/public adjuster) to get movement.

Horrible experience. Would not pay close to estimated damages. Still fighting them It’s been 3 months

I've been a fully cooperative policyholder throughout this claims process (filed 6/26/26), and Bamboo Insurance / Accredited Specialty Insurance Company has repaid that cooperation with months of stonewalling. I filed a claim in good faith from an issue that arose with my house. Instead of a timely, straightforward review, the claim was handed to their Special Investigations Unit and I received a Reservation of Rights letter listing a disputed date of loss and leaning on an unrelated pre-purchase inspection report to suggest the damage was "pre-existing." I’m a first time home owner and my understanding is if you see a big enough issue, file a claim which is exactly what I did. I have provided everything requested: documentation, records, cooperation at every step and I am still waiting on a decision. This is well beyond what should be a reasonable timeframe. This is not how a company should treat a paying customer during one of the most stressful moments of homeownership: an active property loss. If you're shopping for homeowners insurance, know that a clean claim history and full cooperation on your end does not guarantee a timely or fair process here. I would strongly encourage anyone considering this insurer to look elsewhere, and I'd encourage current policyholders in a dispute to involve an attorney or public adjuster early. Don't expect this company to move quickly or fairly on its own.

I called to open a new claim on my property insurance. Things were going fine until you started asking questions about the property that had nothing to do with my claim, AND is info that you already have from when I first got the insurance coverage. The agent told me that was policy. So if the claims department doesn’t have access to info from the other departments in the same company…? It was a simple ‘car through the small yard wall’ claim and questions about what type of roof I have and if the property is on a raised or slab foundation is ridiculous.

I was told by the agent who answered my call that I would receive an email within 24 hours so that I could access my account online. It's been over 24 hours and nothing. I need access to my home insurance policy.