Bamboo InsuranceWe're a growth-oriented insurance organization on a mission to deliver an easy and innovative insurance experience with an unwavering focus on customer advocacy. We're using data and technology to simplify the insurance process, while enhancing transparency for our partners and policyholders.
Bamboo Insurance (bambooinsurance.com) has 128 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Carolyn D.
The service provider was knowledgeable and gave me a clear and understandable response.
Response from Bamboo InsuranceMar 4, 2026
Hi, Carolyn! We are grateful for your kind review! Knowing about positive experiences like yours is incredibly meaningful and motivating for our team. Thank you for choosing us! Cheers, Bamboo Insurance
Judy I.
I called Bamboo directly and spoke to a customer service agent to change the auto payment information for my policy. I get an email the next day stating changes couldn't be make due to incorrect policy number given. How can this be when I spoke to their representative who said it was taken care of? Also, I cannot gain internet access. I've requested a password change but I never receive a link to do so. It's impossible to interact via internet unless you want to make a payment. They do not respond to calls on the weekends. How irresponsible for an insurance carrier! I hope I never have to file a claim with them. I can only imagine the difficulty that would entail.
Response from Bamboo InsuranceMar 2, 2026
Hi Judy, We’re very sorry for the confusion and frustration this situation has caused. We understand how important reliable customer service and clear communication are, and we appreciate you bringing this to our attention. For peace of mind, our team did update everything as requested during your phone call, and we attempted to reach out today to help clarify. We’d like the opportunity to address any remaining concerns as quickly as possible for you, so we’ll be sure to try to connect with you again later. Thank you for giving us the chance to make this right. Bamboo Insurance Team
Eloise
Rep Hugo resolved my request upon me sending him request doc as we spoke on the phone & email.
Response from Bamboo InsuranceFeb 27, 2026
Hi, Eloise! Thank you so much for your thoughtful feedback regarding your experience with Hugo. We are incredibly grateful for the opportunity to serve you and appreciate you taking the time to leave a review! All the best, Bamboo Insurance
Adam Webb J.
Very informed thanks for the information
Response from Bamboo InsuranceFeb 26, 2026
Hi, Adam! Thank you for sharing your feedback! We’re overjoyed that our team offered clear, knowledgeable support and was there to answer your questions. We are here to help! Cheers, Bamboo Insurance
Jess
First, no customer service on weekends, which is not convenient. I have difficulties accessing Bamboo’s customer portal and have emailed and called Bamboo several times during weekdays but they did not resolve the technical issues at all. Nobody really provides substantive guidance and I don’t know why Bamboo sent the bill to my mortgage company rather than myself, since it’s me who purchased this homeowner insurance from Bamboo not mortgage company. Don’t understand the way Bamboo runs its business
Response from Bamboo InsuranceFeb 23, 2026
Hello Jess, We’re truly sorry to hear about your experience so far, and we understand the stress this situation has caused. We appreciate you taking the time to bring this to our attention. Unfortunately, we are unable to look into this with the information provided. If you’re open to having one of our team members reach out, please email your policy number along with your preferred contact information to [email protected] so we can further review and investigate your case. Thank you, Bamboo Insurance
Nope
Bamboo's policy holder's on-line access to policy information is awful.
Response from Bamboo InsuranceFeb 9, 2026
Hello there, Thank you for taking the time to leave this review. We’re sorry to hear that your online access experience hasn’t met expectations, and we appreciate you bringing this to our attention. Your feedback is truly valued as we continue working to improve our systems and better support our policyholders. We welcome any additional feedback you’d like to share by contacting us directly at [email protected]. Thank you, Bamboo Insurance
anonymus
CHARGED ME OVER $ 35.00 FOR PAYING WITH A CREDIT CARD. I GAVE MOHAMED (YOUR CUSTOMER SERVICE AGENT) BANK INFO FOR THE NEXT RENEWAL. IRREGARDLESS HE ASKED ME TO CALL IN MAY 2026 (RENEWAL DATE) TO MAKE SURE THE AUTO PAY WITH THE BANK INFO WAS IN. DID NOT WANT TO PROVIDE STREET NAME FOR THE FIRE POLICY. I HAVE MORE THAN 100 POLICIES, SO I HAD TO STARTED GIVING MOHAMED COMPLETE ADDRESSES, AND LUCKYLY WAS THE ADDRESS #6. I REQUESTED FEEDBACK, BUT HE DISCONECTED THE LINE. DON'T BOTHER WITH THEM. GET SAFECO (INSURANCE), THEY HAVE MUCH BETTER RATES AND DON'T GIVE YOU SO MUCH HASSLE. 02/06/26 Sorry but I'm not giving you policy numbers. You just need to correct your agent MOHAMED, or you are going to loose customers.
Response from Bamboo InsuranceFeb 6, 2026
Hello, We’re truly sorry to hear about your experience, and we appreciate you taking the time to share it with us. Unfortunately, we are unable to look into this situation using your Trustpilot username. If you’re open to it, please send your policy number and the best contact information to reach you to [email protected]. This will help us investigate what happened and support you as quickly as possible. Thank you, Bamboo Insurance 02/06/26 Response to Update: Hello, Thank you for the update. We fully respect your decision regarding your policy number and have noted your concerns. We truly value your feedback, as providing a positive experience for every customer is one of our top priorities. Best regards, Bamboo Insurance
kathi K.
Representative was very helpful. she was efficient and sent me the declaration documents for our property insurances, and confirmed all were set up for auto pay. Thank you so much!
Response from Bamboo InsuranceJan 30, 2026
Hey, Kathi! We’re overjoyed to hear our team could help when you needed it. Providing clear, efficient support is always our goal! Thank you for your continued trust. Cheers, Bamboo Insurance
