D. S.
Website not great, but the people are
Once I was able to talk to a person, they did a fantastic job, answering my questions and providing information I requested. Only 4 stars because there client website is very difficult to navigate, required a new password each time I tried to get into my account, and when I was able to get in the one time, did not have the policy there - only parts of the policy. It would be nice to know if they received my annual payment, when they got it, instead of sending me an automated message on the day it was due to say I could make a payment online. The site is not consumer friendly, or helpful, but if you talk to a person, you can get what you need. In this situation, however, it was a Friday, they were closed, it was the day the payment was due (which was sent in ample time, and they did receive it in advance), but I had to wait till Monday (never a good time to call any M-F business), and the payment would have been late at that point. I think they can do better.
Response from Bamboo InsuranceAug 24, 2026
Hi there, We're really glad our team was able to answer your questions and get you what you needed once you connected - that's the standard we hold ourselves to, and it sounds like they delivered. Your feedback on the website experience is genuinely appreciated and well taken. Password issues, incomplete policy documents, and unclear payment confirmation are all things that shouldn't add stress to what should be a simple process, and we hear you. We're always working to improve, and feedback like this helps us do that. If you ever run into issues like this again, don't hesitate to reach out to us at [email protected] - we're happy to help. Thank you, Bamboo Insurance