BagsmartReviews of bagsmart.com

He pedido una funda para mí portátil y más un seguro de paquete ( menos mal) porque la empresa de reparto han perdido mí paquete. Después de hablar con Alicia de BagSmart( cuál ha demostrado amabilidad y profesionalidad, me han enviado otra bolsa, cuál ha llegado. Y le digo muchas gracias por éste via! La calidad es muy buena y él diseño es algo diferente, que no veas cada momento por aquí.Estoy muy muy contento!!!

This is the second time I have bought from Bagsmart. Falco 40L backpacks x 2 1st time for Japan trip. Mine has also been used for daughter and partner so just bought 2 more so they can have their own. I stuffed up the order ( early hours order and not checking). I was able to return easily, as soon as they had the tracking number - returned was processed and the replacement was sent immediately. Great contact and service, also love the backpacks

I don’t usually write reviews, but this one is an exception. I’ve been looking for a backpack for an upcoming trip to Croatia with some friends. Since we’re Flying with Scandinavian youth airlines means strict baggage rules -they basically expect me to fit my whole life into a toiletry bag. That’s when I stumbled upon Bagsmart. The design caught my eye -they look really nice and in interesting colors (especially next to all the “50 shades of black” I saw in local stores). So i order Blast mesh travel backpack in Arona color and Blast packing cubes . Most importantly, the expandable main compartment is a total game-changer Unfortunately, my first order didn't go smoothly. Part of my order was missing, and there was some confusion with a discount code. I had to place a second order, and honestly, I was pretty stressed out ecause the trip is right around the corner. I reached out to customer support right away, and at first, I was worried that it wouldn't be resolved quickly. However, talking to the support completely changed my mind. We went back and forth for a day, and it felt like I was talking to actual people who cared, rather than just reading from a script. They really took the time to look into my case and got everything sorted out in a way I didn't even expect. It’s honestly nice to see a company that actually helps when something goes wrong. Makes me definitely want to recommend it to friends, feels good knowing they’ve got you covered if things don’t go perfectly. Thanks, to Bagsmart team, my Croatia trip is going to be a lot less stressful now! So its 5 / 5

Customer service was quick and nice. I do think they would get better ratings if they had a different return policy. But, overall a good experience. Would buy again.

I expressed urgency to get this bag in a week for travel and i did! The PAX tote was perfect and cant wait to use it.

I am very pleased with both of my orders and the quick delivery! First order was the 38LPro in Oyster ordered on a Friday delivered by Monday. Same thing with the second order 43L Pro in Oyster ordered and recieved within 3/4 days. I think we can all agree the features, RFID blocking pocket in each, spaces for typical laptop and iPads, plenty of space for our clothing and shoes. One thing missing is I requested to be notified when the 43LPro in oyster came back in stock. Never happened. The only way I knew was to obsessively check the site daily and grabbed the item. It immediately was unavailable again -- yes I checked! So supply doesnt seem to meet demand IMO. As a former flight attendant I think the backpacks are sturdy and will withstand my personal travel needs - minimalist packing for easy travels on and off planes, trains and buses. So one thing -- social media needs to be more vigilant I see potential customers posting questions that never get replies. I'm in sales and that is a negative for any of us in this day and age. We need ro cater to our clients because there is a lot of competition for all of us. Happy travels!

The customer service and support are great. They response quickly to the email and support the customer for any problems. I think they are the best and for sure suggest them. Thank you!

The wheel on my suitcase broke on the first use. The Service email for customer service is not helpful and will not stand behind the product or the warranty. I just wanted a replacement wheel. Send me in circles. One email says they will send one and asks for info on the luggage and the shipping address. The next email states they will not send a wheel. Then they say they will and then they say they wont. Round and round we go. Its been weeks. And I still cant get a replacement wheel.