BagsmartReviews of bagsmart.com

Three days my order has been lost and I still have no idea how they intend to resolve the issue. They spent the first 2 days telling me to check with neighbors and back doors. If I handled customer issues the way they have I would be fired. They have no phone number you can call and refuse to pick up a phone to call me and discuss. DO NOT BUY FROM THIS COMPANY.

El 30 de septiembre compre una maleta Blast Pro 43L Roller Backpack, para mi proxximo viaje a la hora de comprar decia que en 7 u 11 dias habiles seria entregada, pasaron los dias y mi maleta seguia sin ser enviada, me contacte y me pidieron de 48h a 72h laborales para darme respuesta de que era lo que habia pasado, no me dieron respuesta y por el contrario me enviaron una encuesta de satisfaccion la que claramente puntue mal, se volvieron a poner en contacto conmigo, a todo esto siempre senti que hablaba con la IA, hubieron varios correos de intercambio hasta que finalmente me dijeron que habia ocurrido un problema con el siste y que varios pedidos habian sido afectados entre esos el mio, que a la semana siguiente seria enviado y me enviarian el codigo de seeguimiento, a la semana siguiente me llega un mensaje de cancelacion, supuestamente se intentaron poner en contacto conmigo porque su empresa de transporte no hacia entrega a la direccion que puse, cosa que no es cierto porque todo el tiempo estuvimos en comunicacion y esto nunca se me expreso, cuestion que simplemente cancelaron mi pedido me hicieron el reembolso y me dieron 10% de descuento para mi siguiente compra, compra que se supone no puedo hacer porque no envian a mi direccion, escribo para saber que paso, si es que no envian a mi ciudad y me contestan que si, que si hacen envios , que debo comunicarme con mi empresa de transporte para ver si ellos hacen entregas en mi direccion, cosa que no tiene sentido alguno porque yo que voy a saber con que empresa de transportes trabajan ellos, en todo caso serian ellos los que deberian pregunta, todo el tiempo contestan lo mismo y cosas sin sentido, pesimo servicio.

Like others, if i could give bagsmart a negative star i would. Delivery was promised in 2-7 business days. 9 days later it hasnt moved from its origin in Sydney. Meanwhile an order I placed with another company arrived in 2 business days. Customer service is terrible, obviously bots, ‘Worry free’ purchase is the same - no help at all. They partner with a courier service with a rating of 1.4. Avoid.

I ordered two bags and they didn’t come. I waited 14 days and 9 buisness days. They said it would come in between 5-8 buisness days and it didnt. The worry free purchase seal was gone before the order came. I am currently waiting for my refund and if I even get one.

Terrible AI customer support, never received my order. My bag and accessories were not delivered even though their tracking info said it was. I was so excited to get this bag for a hiking trip overseas, and instead I have had buy an inferior replacement last minute - and have had no response from the courier company (which Bagsmart told me I had to contact myself - bad enough), and only been told I need to file a police report to prove I didnt get the goods. Don’t buy from them if time is important! Customers shouldn't have to do a company's dudiligence for them. What a waste of my time and theirs.

Ahoi! Ich habe mir bei bagsmart einen Rucksack im Wert von 60 Euro bestellt. Dieser ist seit 13 Tagen unterwegs.. innerhalb von China. Er durchlief laut Sendungsverfolgung bisher über 20 Stationen. Ich weiß nicht wieso dieses Paket eine Rundreise durch China macht und ob es irgendwann bei mir ankommen wird. Ich werde dort nie wieder was bestellen und würde davon abraten dort zu kaufen. Die Seite macht zwar einen seriösen Eindruck, aber der Versand ist eine Katastrophe. Ich habe schon öfter bei AliExpress (ebenfalls China) bestellt und deren Versandsystem ist so viel effizienter. Versteh ich nicht :/

Terrible returns policy. I realised I got the wrong item and sent an email to get it returned via the policy. It's been two weeks without a response, which is not acceptable. I think the idea is to put people off even trying, this should not be difficult to do. The item is still in it's original packaging and everything. Avoid!

i ordered a bag from here on the 28th of august 2026. Everything went fine with tracking until it stopped for several days in scotland then it proceeded to say my bag had been delivered on the 3rd of September yet nothing had arrived and the tracking map still said it was in scotland when i live in england. i spoke to the customer service email several times only to be ignored or have the same message asking me for proof of no delivery by using either, Door camera footage or photos, Carrier-issued loss statements or a Certificate issued by the building management, non of which i can send because the bag never came. i am not happy with this at all as i payed £30 for a good quality bag only to have nothing arrive. it is now the 30th of September and i still dont have my order