BagsmartReviews of bagsmart.com

Great Customer service, prompt clarification of differences to make ordering easier

I contacted Customer service and received a very quick reply. They stand behind their products.

Excellent customer service, second to none!

I had already tried and loved the BAGSMART Zora Spacesaver Toiletry Bag, which I purchased through Amazon, so when I was preparing for an overseas trip, I decided to order the Blast Pro 38L Travel Backpack directly from BAGSMART’s website. While choosing the color and version, I accidentally ordered the TPU Travel Backpack in Carmine Red, then realized after placing the order that it was different from the version I originally wanted, which included a shoe compartment. I replied to the order confirmation email asking what my options were, honestly not expecting much. I was genuinely shocked to get a very quick reply from a real person, on a Sunday, no less. They immediately paused my order, swapped it to the backpack I actually wanted, and made it very easy to pay the small difference. The change only delayed shipment by one day, which felt more than reasonable. The bag hasn’t arrived yet, so this review is just for the ordering and customer service experience so far, but I’m already impressed. My only feedback would be that the website could make the different backpack versions and features a little easier to compare, since the product options weren’t super easy to distinguish. That said, my interaction with their team was excellent. They definitely earned my trust as a customer, and I’m excited to get the bag and use it while traveling across Europe.

Superb service great products - innovative and never over priced like the name brands which are just but that - pricey and unreliable. Tikky1957

I received my Blast Pro 43L Roller Backpack in Shade Blue today, and it is absolutely amazing. While I thought my previous Bagsmart was great, the upgrades on this model are outstanding. I recieved top-notch customer service. Bagsmart Customer Service responses were quick, helpful, and kind throughout the entire process. I will intentionally choose to do business with this company whenever I can.

I ordered a bag to use for my mobile IV inventory because I like that the back packs open from the front. However, the first bag I ordered was a little too small for all of my inventory. I do wish the return process was a little more seamless and you do have to pay for the return shipping, however, when I emailed Bagsmart to request the return, they offered me some options and worked with me to come up with a solution. Haven't used any of the bags yet but, great customer service and timely responses! Would definitely suggest to others.

They were very prompt to respond and assist with amending an order quickly the same day. Was able to make the adjustment and still ship it the same days were incredibly helpful and quick to respond and make adjustments.