BagsmartReviews of bagsmart.com

I placed an order for a Blast 28L backpack and after checking out realized I had accidently clicked the 38L. I emailed customer service to inquire if I could make a switch before sending out my order and within an hour, the mistake I made was quickly corrected and the correct size was amended on my order. This is exactly the kind of support that online shoppers should receive when turning the car around to return the item is not feasible. Because of Bagsmart Customer Service Team's support, I will get the bag I am looking forward without the delay of the return/exchange process. Thanks BCST!

Not only am I obsessed with my bag and it’s EXACTLY what I was looking for, but their customer service was extremely diligent, fast, and helpful. I truly recommend!

First, I absolutely love the backpack. I travel often, and this backpack holds my clothes, my laptop, and my iPad. It's my new go-to for travel. Second, the customer service is above and beyond. I plan to purchase additional products as gifts!

The bag I ordered was very well made, but not suited for me. I initiated a return and it was difficult to connect with someone for exact information. However, when I reached out again months later to ask about my return, the customer service agents were responsive and helpful. I was issued my return and a coupon! I am thankful for their understanding and helping me with my issue, even after such a long delay.

I don’t know about anyone else but I had a great experience as a first time buyer. I had two separate orders. I purchased enough on both orders that I qualified for the gift (1 gift per order). However, I failed to add the gift (yes, both times). I didn’t realize there was a choice and that you had to add it to the cart. This is not something I’m used to as so many companies don’t give gifts, let alone let you choose from multiple awesome options. Anyway, I reached out to customer service and they responded within the next day. They instructed me on what I needed to do and I followed them. In the next week, I got the gifts. Not only this, but the luggage I ordered is amazing! I also got the mini duffle and it’s cute af! I chose the mini duffle AirPod holder and the pink jewelry box. Both exceed my expectations. Thank you to the person in customer service who went above and beyond to help me! I will definitely be a return customer!

Solid company. I had an issue ordering and contacted customer service immediately. They offered a solution right away and I'm super pleased with their response time and level of customer service!

I purchased the bagsmart blast pro 43L rolling duffel and I’m very excited to try it out on my upcoming travels. I had a couple questions and concerns so I reached out to their team through email. Alicia worked with me to get everything taken care of and I received wonderful service and extremely prompt! I couldn’t have asked for any better. I have since purchased the pro backpack and two sets of their pro compression cubes as well. I’ve learned with many things I’ve purchased off of the Internet from many different companies, not everything will be perfect. Bagsmart proved to me that they will stand behind their product, and their customer service that I have worked with was awesome! So far Bagsmart has proven to me they are a great company, that I will continue to purchase travel items from when needed.

The product quality was wonderful, unfortunately, the bag we purchased ultimately was not large enough for our needs. The return process involves the customer paying for shipping which is expensive for a large suitcase. BagSmart offered us a half-off discount to just keep the bag and avoid the return shipping cost. We felt it was a fair compromise for such a large purchase. I would purchase from them again, but assume final sale since the return shipping cost would be so high. Customer service was responsive and helpful with actual humans which was appreciated.