BagsmartReviews of bagsmart.com

Ich habe bei Bagsmart einen Rucksack bestellt. Nach einem Tag habe ich eine E-Mail bekommen das das Paket nun versandt wurde, unter dem Versandlink gab es aber keinerlei Infos zum Status. Nach drei Wochen habe ich dem Support geschrieben, der schnell geantwortet hat. Die Bestellung wurde bislang überhaupt nicht bearbeitet, da das kostenlose Geschenk nicht verfügbar war. Das Geschenk wurde ausgetauscht und meine Sendung endlich verschickt. Über vier Wochen nach meiner Bestellung kam das Paket dann endlich an. Leider hat es nur das kostenlose Geschenk beinhaltet, nicht aber den eigentlichen Rucksack den ich bestellt habe. Update: Inzwischen habe ich den Rucksack erhalten (6 Wochen zu spät) aber dafür den Betrag 100% rückerstattet bekommen. Der Service hat super schnell reagiert und auch wenn so viel schief gelaufen ist bin ich mit dem Rucksack und dessen Qualität sehr zufrieden.

Sac pratique vraiment très bien conçu. Joli (même si mon compagnon a décidé de prendre une couleur affreuse aka le rouge sorry not sorry) Mais bordel ça vient de chine c'est envoyé dans un pauvre sachet plastique gris pour 100€ de commande ce sera la dernière fois. Je me fait suer à trouver des choses fonctionnelles qui détruisent pas la planète mais finalement j’achèterais d'occasion ou je me ferais encore plus suer a vérifier des marques essentiellement françaises.

Positives: I got the Blast Mesh Backpack and the assorted packing cubes and I am really pleased with all the products. They are high quality and I have enjoyed using them. The colours are gorgeous, although the orange is more of a clay pink in real life. Still nice, just very different from the picture. Feedback: I don't love that there is no direct customer service contact for a company that sells higher priced products. Unfortunately I think this is just more and more common with companies now, they don't want to spend money on customer service so you're lucky if they have an AI chat. I had issues with the student discount and also wanted to ask a question about a product and had to submit an enquiry on the website and wait for someone to email me back. As a customer who is looking to spend their hard earned money for the products, this isn't a good look.

I tried to return a bag I didnt like. Unlike other shops, there is no return label included in the deliver. They dont even provide a return address. You have to send an E-mail asking them to provide the return details, which I did. They didnt provide the return details but tried to start a dicussion about why I want to return, which I made verry clear I dont want to. According to EU regulations I can always return without reason within 14 days. I had to sent 4 E-mails, before they finally refunded the bag. In my opinion they should streamline their return process.

Statt der drei bestellten Teile sind die beiden kleinen Teile nur angekommen, der große Rucksack fehlte. Die Lieferung brauchte zu lange. Den Urlaub musste ich ohne den wichtigen Rucksack antreten. Retouren müssen angemeldet werden. Man muss erst auf eine Antwort warten. Es ist eine Firma aus Hongkong. Ein Impressum fehlt auf der Website. P.S.: Fast einen Monat und viele Mails vom Customer Support Service und mir hin und zurück später habe ich den Kaufbetrag erstattet bekommen. Die zu spät und zuerst nicht vollständig erhaltene Ware musste ich nicht wieder zurückschicken. Das ist dann ein sehr freundlicher Service gewesen.

I purchased a rolling suitcase from BAGSMART in December 2024 based in part on their advertised warranty coverage. Less than a year and a half later, the zipper failed and the suitcase would no longer close properly. One zipper pull would mesh the zipper teeth, while the second pull would not, making the luggage unusable. I submitted photos, proof of purchase, and a warranty claim. Instead of honoring what appears on their website as a “lifetime limited warranty for luggage,” customer service responded with what looked like a canned AI-generated explanation saying that “lifetime” only means the “reasonably foreseeable lifespan of the materials and components,” not the purchaser’s lifetime. In other words, the warranty sounds meaningful in the advertising, but when you actually need service, they redefine “lifetime” so broadly that it appears to provide almost no real protection. What made this especially frustrating is that the problem was a basic zipper failure — exactly the kind of issue a luggage warranty should cover. Rather than replacing the defective suitcase, they offered me a 20% coupon to buy another product from them. Consumers should read the warranty language very carefully before purchasing from BAGSMART. Based on my experience, the company’s warranty promises did not match the reality of the claims process. Bagsmart has responded to my warranty request and has made me whole after all. I still have concerns over the durability of the suitcase zipper but the rest of the suitcase seems very durable. Time will tell if the new zipper holds up to travel and whether I just happened to get a bag with a defective zipper.

Update March 2026 - since being approached by the customer service team following this review, they offered me several options and resolved my issue. Although it took some time, they did eventually resolve my issue. I’d recommend a change of courier. ******** Ordered a bag nearly 3 weeks ago - I wasn’t able to add the free bag into my shopping bag for some reason so I asked them to add this on subsequently which they kindly did. Unfortunately, the free bag arrived about 2 weeks after ordering (delivered to the incorrect address, but this is the couriers fault not Bagsmart) and when I contacted Bagsmart to ask if the original ordered bagged had been shipped and what its tracking number was, I was told that it was only one tracking number for the 2 bags/orders and I was to take this up with the courier. A week later, I luckily received a notification from my apple wallet that a delivery was attempted by a courier called 4PX, and I luckily screenshot this tracking number as this was different to apparently the “one tracking number for two parcels”. I have still not been able to retrieve this bag as the courier is impossible to contact and it seems Bagsmart washes their hands of any responsibility post order placement. I would personally steer clear of this company at all cost.

After three months and some exchanged emails with bagsmart i finally received my backpack. I liked the quality of the backpack.