BagsmartReviews of bagsmart.com

The quality of these bags is definitely worth the price and the professionalism of the customer service when there was an error is 100%. Very happy with purchases (multiple - I want to buy a blast backpack for everyone I know to share the love) and very happy with the customer service.

Three days my order has been lost and I still have no idea how they intend to resolve the issue. They spent the first 2 days telling me to check with neighbors and back doors. If I handled customer issues the way they have I would be fired. They have no phone number you can call and refuse to pick up a phone to call me and discuss. DO NOT BUY FROM THIS COMPANY.

Absolutely exceptional. BagSmart beats the major brands hands down, and I can't fault the bag or the service. I bought the Blast Travel Backpack (Extended 38L in black), delivery was fast and smooth at around 6 days with full tracking, but the bag itself is the real standout. It goes all over Australia, Asia and the USA for work, and the storage is brilliant: room for all my work gear, a separate shoe compartment, and secure side zip pockets that are ideal for a passport, AirPods or an AirTag so my valuables are safe and trackable. Everything has its place and it just works, trip after trip. I bought a second one for the gym and it's just as good. When I had a warranty question the support team handled it instantly and brilliantly. Completely confident in the product and I'll always buy from BagSmart. Highly recommended.

Had an issue with the orange zipper on my bag and was very pleased when the customer care team offered to replace my bag. This is great customer service

It was an amazing experience! I accidentally entered the wrong shipping address and immediately contacted customer support. They responded very quickly and assured me they would do their best to help. Thankfully, they managed to change the address, which was such a relief! I’m incredibly grateful for Alicia’s efficiency, patience, and kindness throughout the whole process. And the best part? I’ve already received my bag! 🥰 Thank you for the excellent customer service and the product quality.❤️

I have loved the bag I got from Bagsmart and use it frequently in both everyday tasks and when travelling. It has been durable, comfortable, and practical. About a year after I got this bag there was an issue with the zipper and I emailed the customer service team. Even though it had been a bit over a year since I purchased (which is the warranty timeframe) they offered to replace the bag for me. They sent a replacement which arrive within about a week. They were so nice and helpful and I really appreciated that they were willing to replace the bag for me.

Perfect bag for travel. Excellent customer service. A part of mine broke and they are send me a free replacement! They answered my email quickly and I am so thankful as it is my favorite travel bag!

El 30 de septiembre compre una maleta Blast Pro 43L Roller Backpack, para mi proxximo viaje a la hora de comprar decia que en 7 u 11 dias habiles seria entregada, pasaron los dias y mi maleta seguia sin ser enviada, me contacte y me pidieron de 48h a 72h laborales para darme respuesta de que era lo que habia pasado, no me dieron respuesta y por el contrario me enviaron una encuesta de satisfaccion la que claramente puntue mal, se volvieron a poner en contacto conmigo, a todo esto siempre senti que hablaba con la IA, hubieron varios correos de intercambio hasta que finalmente me dijeron que habia ocurrido un problema con el siste y que varios pedidos habian sido afectados entre esos el mio, que a la semana siguiente seria enviado y me enviarian el codigo de seeguimiento, a la semana siguiente me llega un mensaje de cancelacion, supuestamente se intentaron poner en contacto conmigo porque su empresa de transporte no hacia entrega a la direccion que puse, cosa que no es cierto porque todo el tiempo estuvimos en comunicacion y esto nunca se me expreso, cuestion que simplemente cancelaron mi pedido me hicieron el reembolso y me dieron 10% de descuento para mi siguiente compra, compra que se supone no puedo hacer porque no envian a mi direccion, escribo para saber que paso, si es que no envian a mi ciudad y me contestan que si, que si hacen envios , que debo comunicarme con mi empresa de transporte para ver si ellos hacen entregas en mi direccion, cosa que no tiene sentido alguno porque yo que voy a saber con que empresa de transportes trabajan ellos, en todo caso serian ellos los que deberian pregunta, todo el tiempo contestan lo mismo y cosas sin sentido, pesimo servicio.