BagsmartBAGSMART Making Carry Smarter! Explore our selection of various travel accessories, from hanging toiletry bag, laptop backpack, to duffel & more. Pack Smart with BAGSMART
Bagsmart (bagsmart.com) has 336 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Carol P.
I bought a Bagsmart backpack and then wasn't sure I needed it. I liked it very much but decided against keeping it. I notified Bagsmart and requested a return and refund. They offered me a 50 percent discount to keep it, which I happily did. Their customer service is top notch! In this day and age when you can't reach customer service, they were great!
Customer
We love our new backpacks, they are much higher quality than expected. I also had a very good experience with customer service after being charged for a free gift at checkout. I was a little frustrated that I couldn’t find a phone number but was surprised at how quickly I received a response when emailing. I was refunded almost immediately for the free gift. The communication was great. The free gift was not in the package but I really didn’t care because that is not why I bought something. The discount given for two was a better gift anyway!
Jacinta
I found the Basic backpack to be fabulous. I needed lots of pockets and I got them. Plus the lining is not black so it better to find items inside. The make up bag is a good size, with strong zips and well made. Clever design. I also bought a black soft puffer backpack that will travel with me because it’s light weight, roomy and looks smart. Also with bright coloured lining. I had a problem with a colour of a backpack and I immediately notified Bagsmart and it was resolved quickly and respectfully. I would recommend this company any day.
Carolina
I had issues with my order, I believe it was lost, but when reaching out to customer service, they promptly resolved and sent a new item, which I got in 2 days. I am very satisfied with the products and customer support.
Andre J.
Responded very quick less than 5 mins after I sent an email. They helped me on what my concern is Thank you Ann!
Waseeq Saifulla M.
Good product, great customer service which responds quickly and resolves issues. Delivery times can be improved upon for a quicker delivery or have paid options for quicker delivery.
Lia F.
the support was great, didn’t need to wait a lot for a reply, and problem solving was on point
Alexes M.
Create bags, greate customer services will buy again soon⭐⭐⭐⭐⭐
