BagsmartReviews of bagsmart.com

Got my bag and very happy with it ! However the company need to work on their communication between customer and them especially important as the reviews are not great but my delivery was less than a week and I am very happy with the product so thank you! All issues resolved

Update to my review Ordered 02.9.26. arrived last week. I had to contact the company a couple of times. They got it sorted at the end abs I'm happy with the quality of the product so far. I strongly believe that they should work more to improve customer experience, but no scam here, it's genuine company with genuine products. So originally there was delay in dispatching the items and delay in replying to emails until I put a new trust pilot bad review, then i get a reply. they said that they had a glitch in the system and the goods were delivered at the end.

I recently received the Blast Pro 43L Roller Backpack, and overall, I absolutely love it! It is a fantastic, high-quality bag that makes traveling so much easier. That said, I do have one piece of constructive feedback regarding the bottom pocket: it feels a bit too small to be truly useful. You can barely fit a pair of shoes in there, which feels redundant because there is already a smaller pocket right next to it. If Bagsmart could expand that bottom compartment to fit shoes or bulkier items comfortably, this bag would easily be a 10/10 perfection. Still highly recommend it!

I received the items on time except the free Reiki airpods holder. When I contacted customer service they wanted proof that they didn't arrive. I provided what I could and they sent me a replacement which I did receive. I purchased the Blast 38L travel Backpack and 43L roller backpack that came with free gifts of 6 pack compression cubes and the airpods holder. The bags arrived exactly as described with a lot of pockets and RFID pockets. I think these will work perfectly for my trip to Portugal.

I came here to be somewhat critical of the customer support service, given that the first response I received was a boilerplate email that neither fixed nor addressed my problem. However, after reading all the feedback on this webpage, I think they have taken it on board and are much more responsive and quicker to offer a solution than 6 months ago. So they can have 4 stars for improving and solving my problem across 3 emails within 24 hours.

Customer service was quick and nice. I do think they would get better ratings if they had a different return policy. But, overall a good experience. Would buy again.

The bag I ordered was very well made, but not suited for me. I initiated a return and it was difficult to connect with someone for exact information. However, when I reached out again months later to ask about my return, the customer service agents were responsive and helpful. I was issued my return and a coupon! I am thankful for their understanding and helping me with my issue, even after such a long delay.

The product quality was wonderful, unfortunately, the bag we purchased ultimately was not large enough for our needs. The return process involves the customer paying for shipping which is expensive for a large suitcase. BagSmart offered us a half-off discount to just keep the bag and avoid the return shipping cost. We felt it was a fair compromise for such a large purchase. I would purchase from them again, but assume final sale since the return shipping cost would be so high. Customer service was responsive and helpful with actual humans which was appreciated.