BagsmartReviews of bagsmart.com

The product is fine, however be advised the "Love it or return it" return policy only applies if you pay the shipping. The free shipping that is offered comes with "mandatory" shipping insurance cost that you must pay for. It' not much but it is annoying. Also, the customer service is by email only they do not have phone support, and the customer service is not human it is all AI.

Ordered a backpack, was smaller than what I needed and was able to quickly contact customer care. The team was effective, offered solutions and kind. Waiting for my other bigger backpack to arrive but really loved the material and quality on the product!

I have had no problems with bagsmart or their service . i love all the bags i have purchased !

I was honestly a little frustrated at first because my order was delayed, and I wasn't sure what was happening. But the Bagsmart customer service team stayed in touch with me the whole time, kept me updated, and always responded kindly and patiently. That really made a difference. When my bag finally arrived, it was exactly what I was hoping for and the quality was great. I'm really grateful for the support and appreciate the effort they made to resolve everything.

The product didn’t match the description and the delivery was slow. Kinda disappointing overall.

I’m trying to return my item what a run around BAGSMART has given me I just need a site that tells me how to return I get nothing can’t wait to get on social media and let everybody know what a sham they t

i noticed that the zipper wasn't properly aligned or attached at the end, and unfortunately, the zipper has already come off. this is very disappointing, especially since the bag is still practically new. what's even more frustrating is that i've been trying to contact your customer support, but i haven't received any response. your shopee store indicates a **100% chat response rate**, but all i've been receiving are automated replies. i sent my inquiry, and until now, no one has addressed my concern. honestly, this is very disappointing. i was expecting better after-sales support, especially for a product that became defective after only two uses. ive been waiting for that update for a week now, and nothing has happened. how many more follow-ups do i have to make? i'm really disappointed with the experience i've had with your company. your website states that it takes up to 30 days, but nothing seems to be happening. on top of that, the representative who responded to me on your shopee store was rude. it honestly feels like there's no customer care at all. sorry, but this is genuinely how i feel. i also work in customer service, so i understand how these situations should be handled. however, my experience with your company—especially through shopee—has been extremely disappointing. the process is taking far too long without any visible progress. the bag's zipper is defective, yet there wasn't even an initial gesture or offer to make things right or reassure me as a customer. overall, i'm truly disappointed with the service i've received

Not only the bag that I bought (a 16 inch carry on) is just perfect: light, with lots of space and pockets and in a dreamy sakura pink colour! The Bagsmart Customer Service is simply impeccable. They answered my questions and provided valuable advice literally in minutes. I am seriously impressed and wouldn’t hesitate to recommend this company to anyone who appreciates being treated with respect and offered the best possible service.