BagsmartReviews of bagsmart.com

Do not order from BagSmart. I purchased an item for an upcoming trip and received the wrong item. I immediately emailed to exchange for the original item I ordered, and never received a reply. I emailed again a couple of weeks later, asking for a refund, and I am still waiting on a response. Do not order from BagSmart. Edit 20/7: contrary to what was said in their response to my review, I am yet to receive an email from BagSmart rectifying the situation. Do not order from BagSmart

Amazing customer service and loved what i purchased. Bag is very functional, i can carry it as a laptop bag and also as nappy bag for baby. Looks very stylish too, already got a lot of compliments

Great customer service. Quality products. Willing to listen to any feedback and ideas for future products

I love this company! I accidentally ordered the wrong color bag and they immediately helped me change my order to the color I wanted and sent it out without any delay! They responded quickly and with a helpful attitude. Good customer service is very hard to come by and it was nice to experience real human interaction through this company! Thank you Bagsmart!!!!!

We purchased four Blast Travel Backpacks for an overseas trip. They were dispatched from Bagsmart quickly and transited to Melbourne but then appeared to get stuck doing circles with the transport company which I was able to follow with my tracking link. I reached out to Bagsmart to see if they could lodge an enquiry with the carrier service as our trip was fast approaching and we really needed our backpacks to arrive. Bagsmart did that and responded to me immediately with a Plan B in the event that that the courier didn’t meet our deadline. I was really reassured by their professionalism and the steps they quickly put in place to ensure I would have my delivery on time. Whatever they did with the courier company got things moving and by the next day all four backpacks had arrived. This was incredible service. The Blast Travel Backpacks were amazing travel companions- we all got different colours to match our suitcase and couldn’t believe how much we could fit in them- so many pockets! They looked great, were comfortable to wear and my laptop was so safe in the padded compartment. Now my son has decided to keep using his for Uni - how versatile. From travel luggage, to overnight bag to Uni bag. I’m so glad we purchased these and it was a breath of fresh air to deal with such a responsive Australian company. I recommend Bagsmart!

I tried to return a bag I didnt like. Unlike other shops, there is no return label included in the deliver. They dont even provide a return address. You have to send an E-mail asking them to provide the return details, which I did. They didnt provide the return details but tried to start a dicussion about why I want to return, which I made verry clear I dont want to. According to EU regulations I can always return without reason within 14 days. I had to sent 4 E-mails, before they finally refunded the bag. In my opinion they should streamline their return process.

Statt der drei bestellten Teile sind die beiden kleinen Teile nur angekommen, der große Rucksack fehlte. Die Lieferung brauchte zu lange. Den Urlaub musste ich ohne den wichtigen Rucksack antreten. Retouren müssen angemeldet werden. Man muss erst auf eine Antwort warten. Es ist eine Firma aus Hongkong. Ein Impressum fehlt auf der Website. P.S.: Fast einen Monat und viele Mails vom Customer Support Service und mir hin und zurück später habe ich den Kaufbetrag erstattet bekommen. Die zu spät und zuerst nicht vollständig erhaltene Ware musste ich nicht wieder zurückschicken. Das ist dann ein sehr freundlicher Service gewesen.

I had an enquiry about one of their bags and I received a prompt reply explaining small details concerning the bag and alternatives if that was not quite what I wanted. It really helped me to make a choice. It super easy and efficient. Well done