BAGSMART Making Carry Smarter! Explore our selection of various travel accessories, from hanging toiletry bag, laptop backpack, to duffel & more. Pack Smart with BAGSMART
Bagsmart (bagsmart.com) has 336 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
bagsmart.com
Website
bagsmart.com
Category
Accessories
Listed on Five Star Index
2026
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The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
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Outstanding travel bag with just one small tweak needed!
I recently received the Blast Pro 43L Roller Backpack, and overall, I absolutely love it! It is a fantastic, high-quality bag that makes traveling so much easier. That said, I do have one piece of constructive feedback regarding the bottom pocket: it feels a bit too small to be truly useful. You can barely fit a pair of shoes in there, which feels redundant because there is already a smaller pocket right next to it. If Bagsmart could expand that bottom compartment to fit shoes or bulkier items comfortably, this bag would easily be a 10/10 perfection. Still highly recommend it!
TM
Tara M.
I ordered my back pack three weeks ago
I ordered my back pack three weeks ago, it hasn’t moved from Sydney and I cannot contact anyone. I’ve sent two emails, called the number with no answer, sent emails to the tracking company (paid extra for worry free purchase) still no response. Terrible company. Never again.
Response from BagsmartAug 17, 2026
Dear Tara,
We sincerely apologize for the inconvenience and frustration you have experienced with your delivery. This is not the level of service we want you to receive.
We would like to clarify that we don't have a phone service at the moment.
We would like the opportunity to review your order and find a suitable resolution. We have requested your order information, but we have not yet received the details needed to locate your shipment.
If you have time, kindly contact us at [email protected] and include a reference to this Trustpilot review. A dedicated customer service agent will assist you one-on-one, review your shipment, and work with you toward the best possible resolution.
We truly value your feedback and hope to have the opportunity to make this right for you.
Kind regards,
Athena
Bagsmart Customer Service Team
CW
CL W.
Great Products But Please Improve Customer Service
Positives: I got the Blast Mesh Backpack and the assorted packing cubes and I am really pleased with all the products. They are high quality and I have enjoyed using them. The colours are gorgeous, although the orange is more of a clay pink in real life. Still nice, just very different from the picture.
Feedback: I don't love that there is no direct customer service contact for a company that sells higher priced products. Unfortunately I think this is just more and more common with companies now, they don't want to spend money on customer service so you're lucky if they have an AI chat. I had issues with the student discount and also wanted to ask a question about a product and had to submit an enquiry on the website and wait for someone to email me back. As a customer who is looking to spend their hard earned money for the products, this isn't a good look.
Response from BagsmartAug 12, 2026
Dear CL Wilson,
Thank you for taking the time to share your detailed feedback with us. We’re very happy to hear that you’re pleased with the Blast Mesh Backpack and packing cubes, and that you’ve been enjoying the quality and colors of the products.
We sincerely apologize for the inconvenience you experienced when trying to reach our customer service team, as well as the difficulties with the student discount and product inquiry. We understand how frustrating it can be to wait for a response, especially when you have questions before making a purchase.
We would like the opportunity to make this right for you. However, we were unable to locate an email from you regarding these concerns.
Kindly reach out to us at [email protected] and mention your Trustpilot review. We will arrange for a dedicated customer service agent to assist you one-on-one and address your concerns directly.
Thank you again for your honest feedback. We truly value it and will continue working to improve our customer service experience.
Kind regards,
Athena
Bagsmart Customer Service Team
RA
Rafael
I ordered a travel bag from BAGSMART…
I ordered a travel bag from BAGSMART because I needed it for an upcoming trip. Before ordering, their website stated an estimated delivery time of 3 to 11 days, which is why I felt confident placing the order.
Unfortunately, the delivery did not arrive within the promised timeframe. I contacted customer support, explained that I was traveling soon, and that if the bag arrived after my departure there would be no one at home to receive it. Despite this, the issue was not resolved, and I still did not receive the bag in time.
The most frustrating part is that BAGSMART sells travel bags. People usually buy travel bags because they need them for a specific trip. If a company cannot deliver within its own advertised delivery window, customers may end up traveling without the very bag they purchased. At that point, the product has failed to serve its intended purpose.
I'm sharing my experience so that other customers who need a bag for a specific travel date are aware of the potential risk. If your trip is approaching, you may want to consider ordering elsewhere or allowing much more time than the delivery estimate suggests.
Response from BagsmartAug 7, 2026
Dear Rafael,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the delay in receiving your travel bag, especially when you purchased it for an upcoming trip based on the delivery timeframe shown on our website.
We completely understand your concern, and we agree that a travel bag is often purchased for a specific travel date. We are very sorry that your order did not arrive in time and that the support you received did not meet your expectations.
We have escalated this matter internally. At the moment, we are unable to locate your order information based on your review, so we kindly ask you to contact us at [email protected] and mention this review along with your issue. We will assign a dedicated member of our team to follow up with you one-on-one and work toward a satisfactory resolution.
We truly appreciate your feedback and the opportunity to make this right.
Kind regards,
Athena
Bagsmart Customer Service Team
NL
Nia L.
Disappointed
Bought the nappy bag (backpack), and disappointed. The colours are nice but it is impractical. Whilst it has 3 bottle spaces in the front, you can only really fit 1 bottle in, as they are two narrow and small. The Icapacity on the inside is also extremely small so you cannot fit many items inside, which is not ideal for a nappy bag. Would not recommend it.
Response from BagsmartAug 7, 2026
Dear Nia,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the backpack did not meet your expectations, particularly regarding the bottle pockets and overall storage capacity. We understand how important practicality is for a diaper bag, and we’re sorry that the product did not provide the functionality you were looking for.
We have escalated this matter internally. At the moment, we are unable to locate your order information based on your review, so we kindly ask you to contact us at [email protected] and mention this review along with the issue you experienced. We will assign a dedicated member of our team to follow up with you one-on-one and work toward a satisfactory resolution.
We truly appreciate your feedback, as it helps us improve our products and service, and we hope to have the opportunity to make this right.
Kind regards,
Athena
Bagsmart Customer Service Team
JB
Jane B.
Blast Travel Backpacks and Free Gifts
I received the items on time except the free Reiki airpods holder. When I contacted customer service they wanted proof that they didn't arrive. I provided what I could and they sent me a replacement which I did receive. I purchased the Blast 38L travel Backpack and 43L roller backpack that came with free gifts of 6 pack compression cubes and the airpods holder. The bags arrived exactly as described with a lot of pockets and RFID pockets. I think these will work perfectly for my trip to Portugal.
LE
Lara E.
Keine Sendungsverfolgung, sehr lange Lieferdauer
Ich habe vor 2 Wochen einen Faro light 20l Rucksack bestellt. Es ist bis jetzt nichts angekommen. Laut Verkäufer beträgt die Lieferzeit 3-5 Werktage. Ich erhielt keine Kaufbestätigung oder die Möglichkeit zur Sendungsverfolgung. Das Geld (62 €) wurden natürlich sofort am Tag des Kaufes von meinem Konto abgebucht. Ich habe im Kundencenter angerufen, doch ich wurde immer in die Warteschleife weitergeleitet. Auf der Website befindet sich kein Impressum.
Ich warte also immer noch auf den Rucksack. Wenn man genau weiß, dass man die Lieferzeit nicht einhalten kann, dann schreibt doch einfach gleich längere Lieferdauer dazu !!! Enttäuschendes Kauferlebnis!
Response from BagsmartAug 5, 2026
Dear Lara,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration caused by the delay and understand how disappointing it is not to receive your order as expected.
Upon checking your order, we can confirm that it is still in transit. The estimated shipping timeframe for your order is 5–8 business days, which means the expected delivery window extends until August 10. We can also see that your shipment had its latest tracking update today, indicating that it is still moving through the carrier's network.
To provide you with more detailed information, we have sent you an email from [email protected] with the latest tracking updates and additional details regarding your order. When you have a moment, please check your inbox, as well as your spam or junk folder, in case our email was filtered there.
We sincerely apologize for the inconvenience and truly appreciate your patience. We look forward to assisting you further and ensuring your order reaches you as soon as possible.
Kind regards,
Athena
Bagsmart Customer Service Team
LE
Luisa E.
Great bag
After initial delays and slow communication, Bagsmart resolved the issue and reached out repeatedly to check in. Great product and I appreciate the response.
Response from BagsmartAug 5, 2026
Dear Luisa,
Thank you for sharing your feedback.
We sincerely apologize for the frustration caused by the lack of communication. This is certainly not the experience we want you to have.
Upon checking your order, we can confirm that it is out for delivery today and is still within the shipping timeframe provided with your order.
To assist you further, we have also sent you an email from [email protected] with additional details regarding your shipment. When you have a moment, please kindly check your inbox, as well as your spam or junk folder, in case our email was filtered there.
We truly appreciate your patience and look forward to resolving this for you.
Kind regards,
Athena
Bagsmart Customer Service Team
