AvidXchangeReviews of avidxchange.com

Can't set up my account. Can't get support. No one to phone. The chat hangs forever when I get referred to an agent. There is no one there. Update: They reached out to me via email. We weren't able to connect. A check arrived for the amount due on 4/13. I think this review prompted a response. I am updating from a 1 star to a 3.

Our company recently switched over to avid exchange to to pay employees per DMs and travel allowances and such. The only problem is is that our company quickly approves all of the submitted details and forwards them to avid. And then avid sits on them for weeks. Sometimes months before reimbursing employees for expenses. I don't know why a company would want to pay another company to ruin their reputation for being great employers

The emails I get are always received at the same time every day, which helps me plan my day around taking payments. The links always work and when a "card" gets rejected, we get a paper check sent to us. My responsibilities have become much less stressful since I do not have to worry about the majority of our payments.

The AvidX team is very responsive and thorough. I can email them a variety of questions, and they always get back to me quickly. Even when they are not able to help me with an answer (which is rare) they reply back and explain why. Ciera and Ginger have been great colleagues to have and we very much appreciate their professionalism.

Shelley DeBerry was great to work with in our transition from CC payments to ACH payments. Top notch customer service. The process has been seamless. Highly recommend Avid Exchange!

Good idea. A cumbersome and confusing process, along with subpar customer support. You know it's bad when AI puts you on hold. I received a virtual credit card with a past expiration date. Called customer service twice, waiting 30 minutes each time, and still not speaking with anyone. Went on AI chat support twice for 30 minutes with no response, but "Please wait while we route you to the next available agent." Really? ------2/19/26 In response to Avidxchange, thank you for responding. I already sent an email to the address you listed. It's unfortunate that the only way I will receive assistance is if I note "Trustpilot review."

I have not encountered any issues with our daily report in quite some time! Ciera and her team are always extremely helpful and pleasant to work with!

I love working with Avidxchange! My company has been working with Avid for the past 5 years now. Avidxchange has made automating our accounts payable system so easy! We now have a process that works efficiently and our customers are receiving payments at a faster rate. Whenever I have a question, Avid's customer service team is quick to respond.