AvidXchangeReviews of avidxchange.com

AVIDXchange is a terrible company to work with and I highly recommend companies read all their complaints before signing up for their check writing and mailing services. Business owners are completely lied to and told that signing up with AVIDXchange will streamline their invoice payments, their vendors will get paid faster, and their portal will allow vendors to always know the status of their payments. ALL FALSE! So, business owners sign up with them, not knowing of their predatory practices. For example, take a small, private commercial real estate property management firm. They have over 40 properties they manage, and 20 vendors per property that help maintain their properties. The vendors do their work according to their contracts, and send their invoices once their work is completed. They expect payment in the form of a check for the total amount of their invoice within 1-2 weeks - a fair timeline. This has been the practice for over 40 years. However, when that business signs up with AVID to write and mail out their checks, AVID takes 6-7 weeks. They deliberately delay payments to frustrate vendors, hold onto them for another week before mailing them, then finally mail them, so it takes another 2-3 weeks AFTER invoices are approved to actually receive payment - speaking from personal experience. We were always paid by check within 1 week. Several companies I've worked with have been the same - a simple check run on Wednesday, mailed, payments received by Friday - not AVID's 7 week timeframe. Further, AVID makes companies give out their phone numbers, e-mails, etc., which they misuse. They take that information, give it to telemarketers to call the businesses constantly, repeatedly to try and sell the vendors on getting paid via their Mastercard program or their direct deposit program FOR AN ADDITIONAL FEE OF 3%!!! No, payments are non-negotiable for services previously contracted and already rendered. Additionally, certain companies are not designed for this sort of service. Payments are to be received by check within a reasonable timeframe without unnecessary delays. AVID suggests that instead of getting paid late, companies can get paid faster as long as AVID can get a percentage of the vendors' money. The business owners are not told these things when they sign up with AVID to write their checks. They have no idea that their hard-working vendors of over 40 years are being constantly harassed by AVID, who misuse the vendors' private business information for non-stop sales calls to solicit business, even when told verbally and in writing several times to STOP!! In addition to AVID being paid by the business owners to write their checks and mail them out, AVID desperately tries to get a portion of the VENDOR'S money, by saying that they will get paid faster if they sign up for their Mastercard BS program for 3% of each check!! Their website is never updated or correct, so vendors have no idea of the status of checks, and customer service does not respond to customer service calls, website service request, or emails. No business owners should use AVID for check writing and mailing. They are nothing but a Predatory company with predatory practices that are illegal, and unnecessarily stressful. Business owners would be much better off training 2 staff member how to do weekly check-runs in-house. It's not that complicated!

What makes AvidXchange a great business experience is the streamlined functionality of the platform and ease of use, combined with a Customer Service commitment from all of the team at Avid. All elements come together for an efficient, paperless AP experience.

We’ve been using AvidXchange for over 10 years, and it has become an integral part of our daily operations. The initial implementation process was smooth, and the system has remained consistently reliable ever since. One of the things we appreciate most is how easy it is to process vendor payments—it’s straightforward, efficient, and integrates seamlessly with our core HOA management software, Vantaca. The ability to quickly void checks or issue stop payments when necessary is also a major plus, helping us stay responsive and in control when issues arise. We use AvidXchange almost every day, and it continues to meet our needs the vast majority of the time. It’s a solid, dependable solution that supports both the scale and pace of our business. We also find the price to be very reasonable.

I’ve had a great experience using AvidXChange because it keeps everything in one place and makes it easy to track invoices and payments. The visibility into approval status really helps when following up with vendors, and overall it’s made our AP process faster and more organized.

AvidXchange is straightforward to use. For recurring invoices, we can configure them so the distribution details are already allocated before the invoice even reaches our queue. Their updates are intentional and well‑timed, typically released when clients are least likely to be actively using the system.

AvidXchange has made our experience more efficient and streamlined by automating accounts payable, reducing manual work, and improving visibility into payments. It’s helped us process invoices faster, cut down on errors, and maintain better control and consistency across our AP workflows.

AvidAscend has significantly improved operational efficiency through streamlined payment processing, centralized file retention, and through robust and customizable dual control processes.

Great experience with the AvidXchange team! Always helpful and easy to get in contact with.