Patrick W.
Cannot recommend
Cannot recommend. There's frequent issue with payments and when I call them to rectify, I can never get through despite waiting for over an hour, regardless of the time of day. A couple years ago, I could get someone on the phone but the following month the same issue I called about would recur. Better to just give a bunch of pet hamsters your cash and let them figure it out because they'll probably do a better job.
Response from AvidXchangeSep 24, 2026
Thank you for sharing this feedback. We're sorry to hear your experience has been frustrating — we understand that unexpected fees and long hold times are not acceptable, and we take that seriously. A member of our escalation team has already reached out to you directly and we want to make sure this gets resolved. Please reply to that outreach or contact us at [email protected] with Trustpilot Review in the subject line so we can get you taken care of promptly.