AvidXchangeReviews of avidxchange.com

AvidXchange is horribly understaffed. I've spent hours on hold and have submitted support requests, all without receiving any kind of response, whatsoever. I am considering firing my customers who insist on using this platform that for all intents and purposes doesn't appear to have any staff!

I am a vendor that receives payments from customers through them. I just got a call from them about "new developments" they wanted to share. They pushed me into logging into the portal (no issue there, but I don't need it), but then they pushed me to use the feature to get immediate payment where they then go collect from the customer (??). Said I didn't want to do it since there's a fee, got pressured, told them I have no need to do and I wouldn't be enrolling. Immediately told "thanks, have a great day" and click. Very shady stuff with this.

HORRIBLE! Just horrible! Customer service is the worse. High turn over to the point where you might talk to someone today and they might not be there tomorrow. You have to be on hold for an hour before someone gets to you with the wrong information. They are never in the same page, a rep will tell you something and the next will contradict everything said in the new call. Nightmare!! I’m not sure how they are still in business. Very condescending when you prove them wrong or go against what they tell you even if you have proof of what you’re talking about. They will withdraw money you don’t owe and it will be impossible to get it back unless you get nasty with them. I’m so frustrated with them and their crappy services. Add on: In response to their response.. NO ONE is working with me, no one has even had the descency to call me about all this. I keep getting emails saying my case numbers are being closed without someone even attempting to help me with them. The only email I received was with wrong information and pretty much telling me that it is what it is and I have to deal with it.

Trying to get anyone on the phone in impossible. I signed the docu-sign form to have direct deposit payouts five minutes after I received it. The person who sent it reached out the next day asking if I sent the form back. A week later some other team member left a voicemail to verify I wanted direct deposit payouts for some reason after I signed up for it. Now no one answers a phone or calls or emails back zero communication. But I guess it saved me giving them the percentage they take for direct deposit

Avid xchange is an extorsion based business. Their vendor portal never has accurate invoice status information. It never reflects payments approved. Nor does it show payments I received as paid. Is is completely useless. There is absolutely no human customer service, if you interact with one of their agents they recommend FAQ based ineffective solutions. They have you provide lots of info on the invoice number client amount due and no payment information is provided. They offer imediate payment of approved invoices by ACH for a 3% service fee off of your hard earned money! Otherwise wait, and never know when or if payment is coming. Their second option is for excellerated payments, factoring ie pay day loans where they buy your accounts receivables at a 15% discount. That a huge cut in your AR. So the model is to frustrate vendors with fake tools and no support and then offer you a 3% or 15% fee for getting paid. OK so they found an error in my account, I still made 40 or 50 inquiries requesting help and this complaint is what resolved it.

I was over paid by advid same invoice paid twice.Been trying to call customer support to get this resoved. waited 1/2 hr hung up waited 1 hr hung up nw waiting 20 minutes so far and nothing . I tried emailing them and still no outcome.ughhhh

Once I was able to get in touch with a person to assist me with payment updates, Cole was responsive, quick and courteous. Thank you.

I received a check in the mail from AvidXChange which did not identify what it was for and it came after I had been gone three months, so it was outdated. I called to inquire about it. After 42 minutes on hold, I gave up. I was able to get it clarified by googling the business listed (which was unknown to me). They clearly don't have enough staff to take care of phone calls.