AvidXchangeReviews of avidxchange.com

We have been having connectivity issues to the portal more than normal. We have had downtime with invoice Capture and Avid Admin - batching invoices into MRI. This seems to be a recurring issue the last 2 months. I also want to mention some complaints from vendors about the outreach. It is being done too often. They re not getting full explanations about the additional costs associated with ACH and Virtual payments. This feedback is being heard from multiple unaffiliated vendors. Otherwise AvidXhange has been a great partner. The ease of invoice approval and payment.

Can't set up my account. Can't get support. No one to phone. The chat hangs forever when I get referred to an agent. There is no one there. Update: They reached out to me via email. We weren't able to connect. A check arrived for the amount due on 4/13. I think this review prompted a response. I am updating from a 1 star to a 3.