AvidXchangeReviews of avidxchange.com

Seven weeks and still no payment A client of mine pays vendors through AvidXchange, which requires first-time vendors to receive a physical check. My payment was issued August 24, 2026, and has been lost in the mail twice. After hours on the phone with multiple reps and supervisors, I was finally promised ACH direct deposit last Friday. When I called today, I learned they had overnighted a check to my old address instead. The manager could see in the notes that this was never discussed. Nothing they committed to was honored. Small business owners shouldn’t have to beg for money they’ve already earned. Many people can’t go two months without a payment they’re counting on. If you’re a vendor paid through AvidXchange, ask for ACH from day one and get every commitment in writing.

This is the worst company ever, don't touch AVID. Our checks have travelled the entire country and they are still not here, we have missed employee payroll, we are dealing with employee morale something that we never dealt with. It took AVID a month and some change to give us visibility to the payment processing. We have used Bill.com for over 10 years and never faced these troubles. Use Bill.com do not sign up for Avid.

Awful, Awful, Awful..... We just wanted to get paid for services performed. They Hold your money for ever. Very unfair, extremely unethical company. Cheat, scam Fraud

Our company recently integrated AvidXchange into our accounting and payable system, and the experience has been incredibly frustrating. What was supposed to make our payment process easier has instead created a significant amount of extra work and confusion. One of the biggest issues is that information we enter into AppFolio, including account numbers and payment memos, is not being carried over properly onto the checks that vendors receive. Instead, vendors are receiving checks that say things like “please review check stub for payment,” without the information we specifically entered for the payment. This creates problems for HOA and utility payments where the account number or property information is essential for the payment to be applied correctly. We have also dealt with payments being delayed, vendors having difficulty identifying payments, and having to spend additional time tracking down issues that should not exist in the first place. We switched to AvidXchange expecting to streamline our accounting process, but so far it has done the opposite. We are spending more time fixing payment issues, contacting vendors, researching transactions, and trying to figure out where information went. The most frustrating part is that these are not minor inconveniences. Payment processing is a critical part of property management and accounting, and mistakes or missing information can result in late fees, vendor issues, and unnecessary work for both our staff and the people we are paying. I would strongly recommend thoroughly testing AvidXchange with your existing accounting workflow before committing to it. Based on our experience, the integration has created significantly more problems than it has solved.

Introduced accelerated pay for a 4% fee last year and regular ach payments went from 3 days to upwards of 10 days to try to induce you to give them 4% to give you your money. My client approved last payment on Sept 2 and Sept 11 I still don't have it yet BUT keep getting asked to accelerate for a 4% fee. UNETHICAL AS HE*L.

I wish I could give less than one star. They have been nothing but difficult as insisted on first mailing checks and then charge me to receive an ACH. In the end, I'll just pass the cost back to the client but what a waste. They attempt to lure you Their sales guy Victor A. talked me into signing up for their portal where they attempt to sign you up for faster payments so they can make you pay another fee. Then he directed me to another number to discuss payment discrepancies. After 21 minutes on hold waiting for someone to pick up the call, it was suggested that my invoice payment excluded a line item I added to cover the ACH fee. That action was by AvidXchange not the client. The. Worst.

They always seem to have a problem sending payments. When you call customer service they are clueless and always say" Someone from our special team has to call you back within24-48 hrs. Nobody ever calls you back

I always have a hard time when my vendors pay through AvidXchange. And their customer support is terrible. They charge a fee to get paid, and if you opt for a check you’ll never know when to expect it. Really bad service.