Elizabeth
Great Customer Service - Keslie
Keslie was a great help to merging our multiple accounts and streamlining our preferred payment method into one.

AvidXchange is the AI-powered accounts payable (AP) and payments solution built for mid-market businesses. We combine AI that eliminates manual work with over 25 years of experience and data intelligence to get it right, so finance teams can move faster, pay smarter, and operate with complete confidence. Over 8,000 growth-driven businesses rely on AvidXchange to deliver greater efficiency, tighter control, and real-time visibility into their AP process and to execute millions of payments with accuracy and enhanced security through our proprietary payment network.For more information, visit avidxchange.com.
AvidXchange (avidxchange.com) has 83 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Elizabeth
Keslie was a great help to merging our multiple accounts and streamlining our preferred payment method into one.
DB
AVID accelerated, simplified, and improved our ability to accurately pay our vendors and close our books. It's made the expereince for our team, and that of our vendors, much improved.
Capital G.
Janee, our account manager, was incredibly helpful and understanding of our needs for specific payment type. Our small business thanks you! -Jake W
Shelly B.
It just saves so much time on payables and expense checks
Scott
Alex was knowledgeable, thorough, and helpful, and took the time to understand our needs. Thank you.
Response from AvidXchangeOct 7, 2026
Thank you for sharing this! We're so glad Alex was able to provide the attentive, personalized support you deserved. We'll make sure he sees this — it will absolutely make his day!
Kelly S.
We have used AvidPay for many years and are very happy with how seamlessly it integrates with our other processing systems. It makes bank reconciliations much easier than our previous payment processor.
Response from AvidXchangeOct 7, 2026
Thank you for your loyalty over the years and for taking the time to share this! We're so glad AvidPay has made reconciliations easier and continues to integrate seamlessly into your workflow. We look forward to many more years of partnership!
Shannon P.
The customer service is great and the the Capture feature is a huge timesaver. You will save time and money by using AvidXchange for invoice processing and approvals.
Response from AvidXchangeOct 7, 2026
Thank you for the great review! We love hearing that Capture is making a real difference for your team. Time and cost savings are exactly what we aim to deliver and we appreciate the recommendation!
Crystal B.
Alexandria Murdock was very quick in her responses back to me via email and on the phone, she was very helpful, professional and nice-which you don't find any more in customer service. Please give her a raise, if not that then a paid day off!
Response from AvidXchangeOct 7, 2026
Thank you so much for sharing this! We'll make sure Alexandria sees this — feedback like yours means a great deal to our team. We agree she's a star and we're lucky to have her!