AvailReviews of avail.com

Cannot stop messages that rent is past due despite two calls to customer service

Very knowledgeable and easy to work with. Trustworthy with no high-pressure.

AVAIL MAKES IT SO EASY TO MAKE MY MONTHLY PAYMENTS ON TIME.

Good exposure - some difficulty getting set up but will definitely use it again

I have updated this review from 2 stars to 4 stars because once I wrote my review here it got the correct attention needed to work on fixing the issue I had complained about. Thank you to the avail team for your help in this matter. I paid $60 to promote my rental through Avail. 9 days later, I closed my account because the leads generated through Avail were not responding, and I found a tenant through another website. I do not mind paying the $60 for the promotion. What I do mind is that after selecting the option to delete my account and all associated information, my rental photos are still being displayed online. I contacted Avail and was initially told that everything would be removed within 48 hours. It has now been over a week, and the listing is still showing. When I called again, I was told that I would have to contact each third-party website where Avail syndicated the listing and request removal myself. Unfortunately, some of these sites do not provide phone numbers, and others require creating separate accounts just to submit a request. This has been a very frustrating experience and has left me disappointed with the level of support provided. Overall, this has been a poor experience, and I expected better assistance after closing my account and requesting that my information be removed.

The platform allows communication between landlord and tenant with the landlord not responding to issues with no consequences! As well as ignoring valid issues and complaints of lease!! suit filed to the Kervorkians! They should never lease in the future!! San José, may 18th 2026. Dear Mr. and Ms. Kevorkian, I write regarding the numerous and serious issues arising from the tenancy of the property known as La Villetta, currently leased by Mr. Ken Tanner and Ms. Wendi Kunin Tanner. Based on the information, documentation, photographs, written communications, inspections, witness statements, and medical records currently available, the conduct described by my clients constitute violations of Costa Rican civil law and may give rise to legal actions for damages and other remedies before the Costa Rican courts. Among other matters, my clients have documented: 1.- Active surveillance cameras and monitoring systems at the property 2.- Lack of disclosure concerning operational surveillance equipment directed toward private and recreational areas 3.-Repeated deficiencies involving the pool system, including apparent mechanical failures, leakage, inadequate maintenance conditions, and resistance to independent inspection 4.- Undisclosed defects affecting habitability and peaceful enjoyment of the property, including recurring refrigerator alarm disturbances caused by electrical interruptions 5.- Additional defective or unsafe property conditions; and 6.- Medical injuries and related expenses allegedly connected to the condition and maintenance of the pool. Regarding the surveillance system, my clients consider particularly serious the fact that they were informed that the cameras were non-operational, while subsequently discovering that the system appeared active and capable of monitoring areas associated with my client’s private enjoyment of the property, including the pool and bedroom window areas. Under Costa Rican law, the protection of privacy and intimacy constitutes a legally protected right. Consequently, the monitoring, recording, or surveillance of private activities without proper disclosure or consent may constitute a violation of privacy rights and could potentially give rise not only to civil liability, but also to criminal implications associated with unlawful invasion of privacy and violation of intimacy (“violación a la intimidad”), subject to investigation and sanction by the competent authorities. My clients further consider that the cumulative pattern of conduct, denials, contradictions, and failures to adequately address reported conditions constitutes a material breach of the lessor’s obligations under Costa Rican law and under the principles of good faith governing contractual relationships. Accordingly, and in light of the foregoing circumstances, my clients reject any attempt to impose penalties, sanctions, fines, or economic charges associated with an early departure from the property. Specifically: 1. My clients shall not recognize nor pay any indemnification for alleged early termination of the lease agreement. 2. My clients shall not accept contractual penalties, fines, or additional charges arising from their decision to vacate the premises under the present circumstances. 3. My clients expressly reserve all legal rights and actions available under Costa Rican law, including but not limited to claims for damages, reimbursement of expenses, privacy violations, material misrepresentation, breach of contractual obligations, and any additional civil or criminal remedies that may correspond. 4. Any attempt to improperly retain sums as the guarantee deposit, beyond lawful and properly justified amounts may also be challenged through the appropriate judicial channels. My clients are continuing to preserve all relevant evidence, including photographs, written communications, inspection findings, invoices, receipts, witness communications, and medical documentation, all of which may be presented in future legal proceedings if necessary. This letter is sent in good faith in an effort to clearly communicate my client’s legal position and to encourage a reasonable resolution of this matter without the necessity of litigation. Sincerely, __________________ Adriana Villalobos Attorney at law

Easy to manage tenants and leases

I have found some really nice tenants through Avail and their website is easy to use. I will continue to advertise through Avail A++