AvailReviews of avail.com

On Aug 31st, when paying for my credit report, there was a blatant malfunction and I was charged twice. It's now Sep 4 and I've still not been refunded and despite going back and forth with customer service and showing screenshots of the double charge, they're still doing nothing. Unacceptable. It's a sign of an irresponsible company.

I recently signed up to use Avail to simplify my overall rental management. I listed one property with them to see how it works, and was initially pleased with the ease of use in building a lease (this unit was already rented). But as I went into the payment portion it fell apart. What makes it worse is the Customer Support who I believe says what they need to in an attempt to appease. My renter, who I know well, scheduled her first rent payment to be taken from her account on 8-31. On 8-31 Avail asks for information to prove the account and account owner, which was sent back on the same day, with a confirmation email that the info was received. Nothing happens after this, my renter checks her dashboard and it shows that her payment is now scheduled to come out of her account on 9-2, so she calls to tell me if this unknown delay. I check my portal and see that it won’t leave her account until 9-4 and will not be in my account until 9-10. No other info had been requested or shared by Avail. I call Customer Service and was advised that the payment is delayed a day for everyday the requested info is late…until ut is received, as they see on their end it hasn’t been submitted. I call my tenant who send a me the confirmation email from 8-31. So I call back and get a different Customer Service rep, who was nice, but stated some of the similar info the previous rep said, until u share that I have the confirmation email. She tells me that email is from a 3rd party verification company they use and it isn’t from Avail so it doesn’t matter much. She checks and says they received all info needed and the process to verify started on 8-31 and wasn’t completed yet. This is a different story from what was shared previously by the initial rep. But it now has been transferred to someone else and they have no idea when it will be completed or when I can expect the rent to be in my account. This is the best they can do…say whatever is necessary to appease you and give you nothing. U am sure my Mortgage Company is going to laff and say it is ok to pay whenever I can! Do yourself a favor and avoid the headache and misinformation by doing business elsewhere. As I type this I am searching for another option before they pull the money from my tenants account because I know they will be full of all kinds of excuses/reasons why they can’t refund in a timely manner.

Filling out the application via cell phone is very cumbersome because when you have to enter the year you have to slide right one month at a time which absolutely makes no sense (2026-1958)!¿ My 2nd problem is that once I received my background check it all ended there with no further communication from either Avail or the Landlord. So I have absolutely no idea of my status. Even after trying to contact the future Landlord.

I have been trying to log into my account, and have been unable too. I have sent over everything they asked for, reset password about six times, and it's still telling me that the information is incorrect. I have someone that is ready to do an application, and I can't send it because I can not login in.

The platform allows communication between landlord and tenant with the landlord not responding to issues with no consequences! As well as ignoring valid issues and complaints of lease!! suit filed to the Kervorkians! They should never lease in the future!! San José, may 18th 2026. Dear Mr. and Ms. Kevorkian, I write regarding the numerous and serious issues arising from the tenancy of the property known as La Villetta, currently leased by Mr. Ken Tanner and Ms. Wendi Kunin Tanner. Based on the information, documentation, photographs, written communications, inspections, witness statements, and medical records currently available, the conduct described by my clients constitute violations of Costa Rican civil law and may give rise to legal actions for damages and other remedies before the Costa Rican courts. Among other matters, my clients have documented: 1.- Active surveillance cameras and monitoring systems at the property 2.- Lack of disclosure concerning operational surveillance equipment directed toward private and recreational areas 3.-Repeated deficiencies involving the pool system, including apparent mechanical failures, leakage, inadequate maintenance conditions, and resistance to independent inspection 4.- Undisclosed defects affecting habitability and peaceful enjoyment of the property, including recurring refrigerator alarm disturbances caused by electrical interruptions 5.- Additional defective or unsafe property conditions; and 6.- Medical injuries and related expenses allegedly connected to the condition and maintenance of the pool. Regarding the surveillance system, my clients consider particularly serious the fact that they were informed that the cameras were non-operational, while subsequently discovering that the system appeared active and capable of monitoring areas associated with my client’s private enjoyment of the property, including the pool and bedroom window areas. Under Costa Rican law, the protection of privacy and intimacy constitutes a legally protected right. Consequently, the monitoring, recording, or surveillance of private activities without proper disclosure or consent may constitute a violation of privacy rights and could potentially give rise not only to civil liability, but also to criminal implications associated with unlawful invasion of privacy and violation of intimacy (“violación a la intimidad”), subject to investigation and sanction by the competent authorities. My clients further consider that the cumulative pattern of conduct, denials, contradictions, and failures to adequately address reported conditions constitutes a material breach of the lessor’s obligations under Costa Rican law and under the principles of good faith governing contractual relationships. Accordingly, and in light of the foregoing circumstances, my clients reject any attempt to impose penalties, sanctions, fines, or economic charges associated with an early departure from the property. Specifically: 1. My clients shall not recognize nor pay any indemnification for alleged early termination of the lease agreement. 2. My clients shall not accept contractual penalties, fines, or additional charges arising from their decision to vacate the premises under the present circumstances. 3. My clients expressly reserve all legal rights and actions available under Costa Rican law, including but not limited to claims for damages, reimbursement of expenses, privacy violations, material misrepresentation, breach of contractual obligations, and any additional civil or criminal remedies that may correspond. 4. Any attempt to improperly retain sums as the guarantee deposit, beyond lawful and properly justified amounts may also be challenged through the appropriate judicial channels. My clients are continuing to preserve all relevant evidence, including photographs, written communications, inspection findings, invoices, receipts, witness communications, and medical documentation, all of which may be presented in future legal proceedings if necessary. This letter is sent in good faith in an effort to clearly communicate my client’s legal position and to encourage a reasonable resolution of this matter without the necessity of litigation. Sincerely, __________________ Adriana Villalobos Attorney at law

Found it very cumbersome to use and to check back for messages an edit listings

So far not real impressed I was able to input my property information, but so far have only received 2 responses in the lst couple weeks trying to rent it out. Seems the sources you post with are not popular in Idaho Falls.

Tried to post my home for rent but was unable to complete the posting because verfication requires last 4 digits of social insurance number which I don’t have as a Canadian so unable to use the platform. Disappointing.