AvailReviews of avail.com

Response from AvailJul 27, 2026

Hi Nelson, Thank you for taking the time to share your experience with us. We am sincerely sorry for the delay, the frustration, and the awkward situation this caused between you and your tenant. Being locked out without immediate clarity is incredibly frustrating—especially when you are trying to finalize a lease and collect payments. We are glad to share that our team has finished reviewing your information, and your account and listing are now fully verified and published. You and your tenant are all set to move forward with payments. While we always aim for a seamless onboarding experience, rigorous identity and property verification checks are an essential part of keeping Avail safe for all landlords and tenants. Protecting our community from fraud is a top priority, though we certainly recognize that our communication and timeline during this process could have been handled much better in your case. We are taking your feedback to heart to make these transitions smoother and more transparent in the future. Thank you so much for your patience while we worked through this verification. If you or your tenant need any assistance moving forward, please don't hesitate to reach out to us directly.

Response from AvailJul 27, 2026

We're sorry to hear about your experience. We can't discuss account details publicly, but our support team is happy to help — please reach out to us directly.

Response from AvailJul 22, 2026

Hi Victor, Thank you for sharing your experience with us. We completely understand your frustration with the application process—scrolling month-by-month back through decades on a mobile screen is certainly not a smooth experience, and we appreciate your feedback on that date selector feature. We were relieved to confirm that you were ultimately able to complete and submit your application despite those hurdles, and we are so glad one of our customer care agents was able to step in and assist you along the way. To help clarify how our service works, Avail provides the software platform used to submit applications and run screening reports, but the individual landlords and property managers are solely responsible for reviewing applications, communicating updates, and making final tenancy decisions. To help you get an update on where your application stands, we have followed up with you directly via email with the contact information for the property you applied to so you can reach out to them directly. We wish you the best of luck with the listing and your search for your new home!

Response from AvailJul 20, 2026

Hi Mark, Thank you for taking the time to share your experience with us. I completely understand how incredibly frustrating it must have been to deal with a locked account, requests to resend documentation, and long hold times when you were just trying to get things moving. We know your time is valuable, and we are truly sorry for the headache this process caused you. That being said, we are very happy to see that everything is now resolved and your listing is officially live and published! While we know these security loops can feel like a major hurdle in the moment, verifying all users and listings through Avail is a vital line of defense for our community. This strict verification process is absolutely essential to prevent rental fraud and ensure a safe, trusted marketplace for both landlords and tenants. Thank you so much for your patience and your understanding of how necessary these steps are to successfully secure and complete your account setup. We wish you the absolute best of luck with your newly published listing!

Response from AvailJul 20, 2026

Hi Tonika, Thank you for reaching out and sharing your feedback. We completely understand how incredibly frustrating it must have been to experience those login loops and password reset hurdles, especially during a crucial moment when you had an applicant ready to move forward. We are so happy to see that the issue has been resolved and your listing is now officially published! While we know these steps can be deeply inconvenient in the moment, verifying all users and listings through Avail is an essential part of keeping our community safe. This thorough verification process is crucial for preventing fraud and ensuring a secure, trustworthy marketplace for both landlords and tenants. We truly appreciate your patience and your understanding of why these security checks are so necessary. We want to wish you the best of luck with your new listing. Please don't hesitate to reach out if you have any questions about the Avail site.

Response from AvailJul 8, 2026

Hi Jim, Thank you so much for taking the time to leave this wonderful review! We are incredibly happy to hear that our team provided the patient, step-by-step guidance you needed to navigate the forms smoothly. Ensuring our users feel supported and confident every step of the way is exactly what we strive for, and your kind words mean the world to our staff. We are truly grateful to have you with us. If you ever need any assistance in the future, please don't hesitate to reach out—we are always happy to help!

Response from AvailJul 8, 2026

Hi Earl, Thank you so much for sharing your feedback and for the 4-star rating! We are glad to hear that our team was able to help you seamlessly onboard your new tenant. Empowering you with the right tools and knowledge to make things easier for you in the future is exactly what we strive for. Best of luck with your new tenant! If any other questions come up down the road, please don't hesitate to reach back out—we are always happy to help.

Response from AvailJul 8, 2026

Hi Lynne, Thank you so much for taking the time to leave such an incredible review! We are absolutely thrilled to hear that Avail has been a vital asset to your landlording business and has helped make you 100% successful. Our team takes great pride in delivering prompt, courteous, and knowledgeable support, so hearing that their efforts have made such a positive impact truly means the world to us. We appreciate your high recommendation and are proud to support you in managing your rentals. Thank you for being a valued part of the Avail community. If you ever need anything at all, we are always here to help!