AvailReviews of avail.com

On Aug 31st, when paying for my credit report, there was a blatant malfunction and I was charged twice. It's now Sep 4 and I've still not been refunded and despite going back and forth with customer service and showing screenshots of the double charge, they're still doing nothing. Unacceptable. It's a sign of an irresponsible company.

I recently signed up to use Avail to simplify my overall rental management. I listed one property with them to see how it works, and was initially pleased with the ease of use in building a lease (this unit was already rented). But as I went into the payment portion it fell apart. What makes it worse is the Customer Support who I believe says what they need to in an attempt to appease. My renter, who I know well, scheduled her first rent payment to be taken from her account on 8-31. On 8-31 Avail asks for information to prove the account and account owner, which was sent back on the same day, with a confirmation email that the info was received. Nothing happens after this, my renter checks her dashboard and it shows that her payment is now scheduled to come out of her account on 9-2, so she calls to tell me if this unknown delay. I check my portal and see that it won’t leave her account until 9-4 and will not be in my account until 9-10. No other info had been requested or shared by Avail. I call Customer Service and was advised that the payment is delayed a day for everyday the requested info is late…until ut is received, as they see on their end it hasn’t been submitted. I call my tenant who send a me the confirmation email from 8-31. So I call back and get a different Customer Service rep, who was nice, but stated some of the similar info the previous rep said, until u share that I have the confirmation email. She tells me that email is from a 3rd party verification company they use and it isn’t from Avail so it doesn’t matter much. She checks and says they received all info needed and the process to verify started on 8-31 and wasn’t completed yet. This is a different story from what was shared previously by the initial rep. But it now has been transferred to someone else and they have no idea when it will be completed or when I can expect the rent to be in my account. This is the best they can do…say whatever is necessary to appease you and give you nothing. U am sure my Mortgage Company is going to laff and say it is ok to pay whenever I can! Do yourself a favor and avoid the headache and misinformation by doing business elsewhere. As I type this I am searching for another option before they pull the money from my tenants account because I know they will be full of all kinds of excuses/reasons why they can’t refund in a timely manner.

My Account was locked for serval weeks. It took more than 10 days to get each email response. Phone call can't reach the right person. Very un-professinal. But customer service is nice; even all they could do is to forward the message to the right Dept. Also, don't feel comfortable for the ID verify processes. Real ID, real picture taken;SSN number and ownership Document. All those left to so un-professional agent made me feel real unsafe.

This company does not have its act together! They make it so difficult to list a rental! I usually use Zillow or Turbo Tenant which I would rate highly and easy to use! Avail wanted to know everything about me, like I was getting a security clearance to work at the Pentagon! The only thing they did not ask me for was my DNA. It’s interesting because this company is owned by Realtor.com you would think they would have a better process and be more user friendly.

Avail slow pays to get you to enroll in FastPay. This is not a good practice. If it wasn't for that, I would have given a 4 or 5. Otherwise a pretty good application.

Seamless. Easy to Use. And most importantly — adoption is easy for both the landlord and the tenant.

The representative immediately knew what my issue involved and initiated an expedient adjust to correct the problem.

I am not an avail customer but I get constant emails from them about another person who shares my first and last name. I do not have an account of my own so I can't unsubscribe. I've been told by their customer service representatives that there is nothing they can do to not send me personal information for their client who I have never met. I have talked to their customer service representatives on phone and email many times and they refuse to fix the problem. They claim our emails being similar is the problem which makes no sense because no other company is sending me her emails. They should not be trusted with personal data as they are incompetent to keep anything private. I don't even know if this woman gets her own emails but I can't stop getting them until I block Avail.