AvailReviews of avail.com

Response from AvailAug 25, 2026

Hi Dave We're glad the rest of Avail has been working well for you. Payments through Avail typically process within 3 business days, compared with up to 5 to 7 business days on many other rental sites. FastPay is a feature available on the Unlimited Plus Plan that can assist you in receiving those funds just a little faster. If you would like to know more about it, please don't hesitate to reach out to us at 312-292-9347. Thanks for sharing your perspective.

Response from AvailMar 4, 2026

HI Rod, Thank you for taking the time to share this feedback. We are truly sorry for the frustration and stress this has caused you and your tenant. It is clear that we missed the mark in providing the timely support you deserve, and for that, we sincerely apologize. We understand that waiting on hold for over an hour and not receiving a callback is unacceptable. Please know that we are actively working to address this; we are currently in the process of growing our support team specifically to shorten wait times and eliminate these delays for all of our customers. We do see that you were able to connect with an agent on 3/2. During that conversation, our team member aimed to explain the standard processing timeframe for payments through Avail, including the gap between the tenant's initial payment and the final deposit into your account. We were able to connect and follow up with more detailed information via email to provide a bit more clarity into that process. If you have any other questions or need any further assistance, please don’t hesitate to contact us.

Response from AvailNov 13, 2025

Hi Roman, Thank you for taking the time to share your honest feedback. We're sorry to hear that the site felt less intuitive than you expected, but we're glad our support team was able to step in and leave a positive impression. Your input truly helps us understand where we can improve and make the experience smoother for everyone. If you have any other suggestions or ideas, please feel free to reach out. We would love to hear from you!

Response from AvailOct 22, 2025

Hi Sparkie, Thank you for taking the time to share your feedback. We appreciate you highlighting both what’s working well and what could be improved. Our platform syndicates listings to multiple rental sites to expand visibility, and we’re continuously working to improve the accuracy and formatting of that information. We’re glad to hear you find our pricing reasonable, and we truly value your input as it helps us make Avail better for everyone. If you ever have specific suggestions or questions, please feel free to reach out. We’re always happy to help.

Response from AvailOct 22, 2025

Hi Lee, We’re sorry to hear about the trouble unlocking your account. We completely understand how frustrating that can be, especially after you’ve already provided your ID and property documents. We take verification seriously because it helps keep our platform safe from fraudulent listings and payments. This process ensures that anyone listing a property through Avail is the rightful owner or has proper authorization to do so. We know it can feel tedious, but these measures are in place to protect both landlords and tenants. Please reach out to our team at [email protected] so we can review your case and help get this resolved as quickly as possible. Thank you, and we look forward to resolving this with you soon!

Response from AvailOct 22, 2025

Hi Adam, We’re very sorry for the confusion and frustration this situation caused. It looks like your account issue was the result of an internal error during the verification review process, and we’re glad to see it’s since been resolved and your listing has been approved. We truly appreciate your patience and understanding while our team worked to correct the mistake. If you have any further questions or need help managing your account, please don’t hesitate to reach out to us at [email protected].

Response from AvailSep 22, 2025

Hi Debra, Thank you for your fantastic feedback! We are so pleased to hear that our customer service team was able to provide a helpful and efficient experience for you. Our goal is to ensure every user feels supported and has their questions answered completely, and your review confirms that our team is achieving that. We truly appreciate you taking the time to share your positive experience!

Response from AvailAug 19, 2025

Hi Cassandra, Thank you for bringing this to our attention. We’re so sorry to hear you experienced issues with the application —that’s definitely not the smooth experience we want for you. If you’re still running into problems, please don’t hesitate to reach out to our support team so we can troubleshoot together and get things back on track! We are here to help by phone Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, and email support is available at [email protected].