AvailReviews of avail.com

Response from AvailApr 10, 2026

Hi there, Thank you so much for the 5-star review! We are thrilled to hear that Avail.com has been able to provide you with a "hassle-free" experience. We know how important peace of mind is when it comes to financial transactions, so it’s great to know that our secure processing and email notifications are hitting the mark for you. I’ll be sure to share your compliments with our Customer Service team—they take great pride in being helpful and knowledgeable, and they’ll be delighted to know they made a difference in your experience. Thanks for being part of the Avail community. Please let us know if you need any assistance.

Response from AvailApr 1, 2026

Hi Iván, Thank you so much for the 5-star review! We are so glad to hear that our team was able to provide the knowledgeable and pleasant support you deserve. I’ll be sure to pass your "three cheers" along to the Rep—she’ll be thrilled to know she made your experience a positive one! Thanks for being part of the community.

Response from AvailApr 1, 2026

Hi Susan! Wow—rented in just two days? That is incredible news! We love hearing that our platform helped you find a tenant so quickly. Thank you for the 5-star review and for letting us be a part of your success! We appreciate your feedback and look forward to offering you continued support.

Response from AvailApr 1, 2026

Hi Mik, Thank you so much for the 5-star review! We are thrilled to hear that Avail has become your go-to platform for managing your rental. Our goal is to provide the flexibility self-managing landlords need to succeed, and it’s great to know we’re hitting the mark for you. We look forward to supporting you and your rental business for years to come!

Response from AvailMar 25, 2026

Hi Ryan, Thank you for sharing your feedback. I’m truly sorry to hear that your experience with our Promoted Listings feature didn't meet your expectations. I can certainly understand how frustrating it is to invest in your rental business and not see the immediate results you were hoping for. To provide some clarity, our Promoted Listings feature is designed to give your property premium, "top-of-page" placement on several of our partner sites. This significantly boosts your listing's visibility to potential renters in your area. However, while better placement increases the opportunity for more leads, it doesn't guarantee a specific number of inquiries, as interest often depends on local market trends, seasonality, and property specifics. While I understand you’ve already chosen to close your account, we still value your feedback as it helps us improve how we communicate our services. Although we cannot offer a refund for the promotion period that has passed, we would have loved the opportunity to review your listing with you to help optimize its performance during your time with us. We wish you the very best of luck with your future leasing and property management.

Response from AvailMar 20, 2026

Hi Sara, Thank you for bringing this to our attention. We are deeply concerned to hear about the discrepancy you found regarding a property being listed through Avail. Please know that we take all reports of fraudulent activity or misleading listings very seriously. Maintaining the integrity of our platform and the safety of our users is our highest priority, and we have zero tolerance for deceptive practices. We would like to investigate this specific listing immediately to ensure no one else has a similar experience. Could you please contact our customer care team with the details of the property in question? We are committed to making this right and would appreciate the opportunity to help address your specific situation.

Response from AvailMar 12, 2026

Hi Marc, Thank you for sharing your feedback. We truly value the long-term relationship we’ve had with you, and it’s disappointing to hear that our recent support experience didn't meet the high standards we strive for. We want to personally let you know that we have reached out to you directly via email to address your concerns regarding the wait times and your account billing. We are currently in a significant growth phase, hiring and training new team members to ensure our "Priority Support" lives up to its name and that our response times return to the level our landlords deserve. We look forward to continuing our conversation via email to make sure everything is resolved

Response from AvailMar 4, 2026

HI Rod, Thank you for taking the time to share this feedback. We are truly sorry for the frustration and stress this has caused you and your tenant. It is clear that we missed the mark in providing the timely support you deserve, and for that, we sincerely apologize. We understand that waiting on hold for over an hour and not receiving a callback is unacceptable. Please know that we are actively working to address this; we are currently in the process of growing our support team specifically to shorten wait times and eliminate these delays for all of our customers. We do see that you were able to connect with an agent on 3/2. During that conversation, our team member aimed to explain the standard processing timeframe for payments through Avail, including the gap between the tenant's initial payment and the final deposit into your account. We were able to connect and follow up with more detailed information via email to provide a bit more clarity into that process. If you have any other questions or need any further assistance, please don’t hesitate to contact us.