AvailReviews of avail.com

Response from AvailOct 5, 2026

Hello Richard, We’d like to help clarify what happened with the payments and fees. We know repeated payment trouble is frustrating.  We would like the opportunity to look over your account with you and provide some clarity. Please contact our Care team at (312) 292-9347 so we can verify the details securely.

Response from AvailSep 14, 2026

Hello John, We’ve confirmed this has been resolved. Thank you for connecting with us to clarify the timeframe for listing edits to appear on other sites. We appreciate your patience while the updates were being processed. Please let us know if anything else comes up.

Response from AvailAug 25, 2026

Hi, We are glad we were able to resolve this with you by email and restore access to both your account. We know the wait and back-and-forth made this process difficult for you. However, we appreciate your patience. The verification review was needed to confirm account ownership and help keep the platform secure for all of our users. If you have any questions or need any further assistance with your accounts, please don't hesitate to reach out to us at 312-292-9347.

Response from AvailAug 19, 2026

We'd like to make listing your rental easier. We know being asked for more information than expected can make the process feel intrusive. Account and listing checks help keep Avail secure, but the flow should still feel straightforward. Our Care team at (312) 292-9347 can walk you through the listing process and clarify what's required.

Response from AvailAug 3, 2026

Hi Hallie, We want to get this fixed, so we've added all variants of your email address to our unsubscribe list. We apologize for the confusion. This was due to another user setting up their account with an inaccurate email address, which Gmail routes to your inbox. We've now addressed this on our end so it doesn't happen again. Thank you.

Response from AvailJul 27, 2026

Hi Nelson, Thank you for taking the time to share your experience with us. We am sincerely sorry for the delay, the frustration, and the awkward situation this caused between you and your tenant. Being locked out without immediate clarity is incredibly frustrating—especially when you are trying to finalize a lease and collect payments. We are glad to share that our team has finished reviewing your information, and your account and listing are now fully verified and published. You and your tenant are all set to move forward with payments. While we always aim for a seamless onboarding experience, rigorous identity and property verification checks are an essential part of keeping Avail safe for all landlords and tenants. Protecting our community from fraud is a top priority, though we certainly recognize that our communication and timeline during this process could have been handled much better in your case. We are taking your feedback to heart to make these transitions smoother and more transparent in the future. Thank you so much for your patience while we worked through this verification. If you or your tenant need any assistance moving forward, please don't hesitate to reach out to us directly.

Response from AvailJul 27, 2026

We're sorry to hear about your experience. We can't discuss account details publicly, but our support team is happy to help — please reach out to us directly.

Response from AvailJul 20, 2026

Hi Mark, Thank you for taking the time to share your experience with us. I completely understand how incredibly frustrating it must have been to deal with a locked account, requests to resend documentation, and long hold times when you were just trying to get things moving. We know your time is valuable, and we are truly sorry for the headache this process caused you. That being said, we are very happy to see that everything is now resolved and your listing is officially live and published! While we know these security loops can feel like a major hurdle in the moment, verifying all users and listings through Avail is a vital line of defense for our community. This strict verification process is absolutely essential to prevent rental fraud and ensure a safe, trusted marketplace for both landlords and tenants. Thank you so much for your patience and your understanding of how necessary these steps are to successfully secure and complete your account setup. We wish you the absolute best of luck with your newly published listing!