AT&T Internet ServicesReviews of att.net

your email software and interface is god awful with tons of bugs !!! shame on you useless company !!!

Continuously raising fiber optic internet monthly pricing costs despite no change in service. Since we got our plan, it has gone up an extra $20 for each future month despite paperless, autopay, and direct financial access. Eager to get off of AT&T, but no other service in the area has the up-time and consistent connection speeds that they do, but also no-one has a reasonably priced internet plan either. So here is a review to express our dismay with the greedy changes in pricing. Trying to change plans to a lower speed plan, AT&T intentionally manipulatively hides the lower plan speed from us. Signing out, the lower speed plan becomes available again at our location. Starting December first, they are increasing the cost of our plan yet another additional $5 for each future month and we truly and eagerly cannot wait to ditch AT&T for good someday.

we went to the AT&T store for a long overdue upgrade from DSL. The employee recommended "AT&T Air", which runs off "5G" AT&T cell towers, and has a one-piece router and modem. I asked "what's the effective actual bandwidth that customers around here get, with AT&T Air?" The employee did not look up and rhetorically said "Well, it's going to be better than what you have now." The employee was wrong. Two days later we returned to AT&T, gave them back the equipment, and quit. Their "Air" service was SLOWER than the 30(?) year old DSL setup we'd been using.

We've used AT&T since their dial-up service. When you live in the country or rural areas you have no choice. It's not economically feasible for cable companies to run out lines from local cities with subdivisions. Next came AT&T DSL service and occasional outages with lightning storms. For the last 10-15 years we've had AT&T U-verse. They did put in new lines and our speed is 20Mbps Download and 1 Mbps Upload. It still allows for streaming movies, my blogs, and online biz. About 6 months ago Spectrum did start offering service but their reviews on Trustpilot are incredibly bad. I don't want their cell-service because I'm satisfied with my service. I realize my speeds are considered very slow but I can still stream hi definition movies. I pay AT&T U-verse only $40 a month. They charge a ridiculous amount if their router goes out and insist on a service call. This is my 3rd router in 1 year from storm surges through their phone lines. I have surge suppressors on everything but lightning strikes do disable their routers. They can remotely change my router key code and did it this past time. I luckily got a great tech guy on the phone and he took care of it the day before my service call and a $100 charge! I knew they could do it but the previous service tech said no. Thank goodness I called back and I had a new identical router on hand. In the days of DSL, I'd buy 2 or 3 on eBay to keep as back-ups. Otherwise, I'm very happy with AT&T U-verse Service!

everything about this customer support experience with AT&T is horrible they recognize that you have the correct phone number but then when you have to get into your account and actually see your actual account number they ask you to confirm a completely different cell phone number this place has always been problematic the customer service has been horrible for the last four years that I've been using the service I'm done with AT&T an absolute nightmare at least 20 minutes per goddamn call every time you try to call these guys it's impossible it's annoying and it's just a big rig

they ruined my life

The At & T agents made me change the phones they were supposed to give me the bonus of 6 phones and instead and every month I pay more and more even 317 dollars this is misappropriation and no one helps me but how is it possible? I ask for help from the Consumer Associations 5618089850 Alessio Sundas

I have been a customer of AT&T since November 2024 until May 2025. My fiber internet service has refused to connect or provide quality connection to any of my bigger devices for the past month. I have called customer service and have been met with comments like "on my side it I do not see these issues" or "call the streaming service/ tv provider (it is not an issue on our side)." However, upon a call recently I have come to find out that AT&T has degraded the service tower near my home since last April! They claimed that they were being "transparent" with me over the phone about this downgrade (meaning they have been knowingly providing me with a service without the full service at full service price) now even though they have known about this issue for a month! Now they are only crediting me for half of the monthly price after I have called multiple times over the past month to figure out this connection issue and have been told that it was the streaming service or tv provider (when they obviously have known it was not!). This is all to say I would not recommend AT&T internet to anyone. They are not helpful, sneaky, and do not know how to provide quality service. Moreover, when I asked them when it would be fixed or if I would be given a discount until they get it fixed they pretty much said that they would not refund the month of service I did not receive (full service for) and that they would more than willingly cancel my account with them. Thus, if you live in the Sandy Springs Area (near 30350) and are having problems with connectivity and your big devices know that right now they have a degraded cell tower and are not being transparent with you and you might not be getting a service that is at full strength due to this issue (this issue will not be resolved until October at earliest).