AT&T Internet ServicesReviews of att.net

The absolutely worst thing I have ever experienced. Unfortunately it is my only option at this time. So disappointed! Have been an ATT customer for years and this is the worst service in the world 😡 along with being cheap it has come at cost to my sanity

I am beyond fed up with this company spamming with brochures to get their internet service. Every week for the past 7 months, it's a pest to say the least. All they have achieved with their approach is in proventing me ever using their services. Absolutely peed off......

I’m setting up internet for a new address and the experience with AT&T has been unbelievably bad. AT&T did not offer any option to schedule activation on my move-in date, nor did they provide any guidance on what to expect. Instead, they simply shipped the self-install equipment via UPS to the new address. UPS attempted delivery before my move-in date, when no one was living there yet. Of course no one could receive the package. After several failed attempts, the delivery was canceled. AT&T’s solution? “Contact UPS yourself.” So AT&T created the problem by shipping equipment to an empty address before the move-in date, and their response is to make the customer deal with the consequences. This is basic service design. People setting up internet for a new home often do not yet have access to the property. Any competent company would allow customers to schedule delivery or activation around their move-in date. Instead, AT&T wasted hours of my time and created a completely avoidable problem.

To start I love the fiber optic internet not problems great service so I wanted to bundle with ATT from TMobile MAJOR MISTAKE!!!!!!! It is like 2 different companies, they gave me a great deal in a quote whioch I thought this io\s good, NIGHTMARE BEGINS. 12 hours on the phone had to get the ATT rep on the phone with the TMobile rep who was awesome to get 3 lines a watch and an ipad swithched over. Every time I did something the price would change, lost the bundle wanted me for the price they gave me to switch to a lower servive, everything they offer they couldn't do NOW I'M STUCK. Don't do ATT

So unbelievably frustrating. How is it possible the humans are less competent than the automated chatbot everyone hates using? Do yourself a favor and stay as far away as possible

In the last 6 weeks my 94 yr old blind grandma has been without service for 3 to 4 days at a time, this is the 3 rd time and it takes days to get a tech to fix the problem they set an appointment once and no call no show, she has Drs that call daily after her stroke, in the last 6 weeks she has had no service for 12 of those days. They offer 5$ off the bill, she has been a customer for 45 years and they do her like that. If something happens to her I will hold att responsible. Neighbors have Comcast and they are out and fix the problem within 4 hrs, now that's customer service. Very disappointed

Constant buffering! Constant interrupting of a movie to buffer while I watch a screen with a little spinning circle only to have it end up telling me something went wrong with my Internet connection! All this in the middle of Los Angeles! So don’t talk rural problems. This is big city problems with the biggest communication company out there, failing with the capital F! I just ordered with T-Mobile cause they seem to have the best available service in my area. We’ll see Either way I’m never going back to AT&T! Their customer service, their actual service…Everything sucks! I took pictures of the spinning circle to show what AT&T Internet service actually looks like; but there’s no place here for entering pictures so your loss.

Since I got their wireless plan for my iPhone they changed my number and act as if they do not recognize it meaning when I call in about my charges the agent tells me they can't tell me anything because I registered with my other phone number that does not exist anymore. Some of the agents recognize the new number they gave me and when you bill me or send a verification number it's from this number but they keep playing games. They never told me that if I wasn't registered that I needed to go to find an At&t store and let them scan my ID or whatever soit is pointless. They also cut off my wifi and I don't even see the bill yet they have a overpayment of $153 dollars on the wireless account and I don't even know were the wifi portion is even located thinking it was with the directv plan utan agent said she didn't deal with the wifi just wireless and gavew a number and it's the same routine that they cannot tell me anything because the cannot text to my old number but they get the money off my cards however. When I returned home tonight to DirecTV was not even working on the TV so we called and they said to call at another time tomorrow. That is retaliation because me and my husband arw frustrated and we were angry with them on the phone with all these lies and deceptions but we paid an automatic payment.