AT&T Internet ServicesReviews of att.net

I was ready to leave AT&T in March because my bill kept fluctuating with no explanation. When I called to cancel, they made me an offer to stay: 2 years at $45/month for 300 Mbps internet, a $150 gift card, and April free. Sounded good—so I agreed. Then they mailed me a new promo: 1 Gig plan with a $100 gift card. I called to ask about switching and a sales agent guaranteed that I’d still get April free and May free if I switched. He assured me the $150 gift card and April promo would remain, and I'd get the new $100 card as a bonus. He even said, “You won’t have a bill until June.” Then May hit—and boom, $114 bill, $70 of it for internet. I called and an agent saw in the notes I was supposed to get 2 free months. She even admitted it—but after talking to her supervisor, she came back with the classic AT&T tactic: lie and confuse. She started spinning a web of manipulative excuses—talking about how they “bill a month in advance” and other fine-print policies. Suddenly none of the promises mattered. It was a bait-and-switch. They have different agents promise you one thing, then hit you with another story when the bill comes. It's a game of deception and dishonesty. I’m DONE. Back to Cox I go. AT&T, you’ve lost a customer forever.

I’ve been trying to cancel internet service and keep getting the run a round. Prices keep going up and ATT WiFi extenders are now useless. Very poor customer service and repeated outages with no fee reimbursement.

Their sales people are so damn aggressive and rude, I almost canceled my damn plan because of it. They need back the F up, I’m tired of it.

Liars: This company is very greedy and a bunch of liars. I hooked up Internet Air after they said it would be $47.00 a month, I shut it off after 2 ½ weeks and they charged me $75.00, they told me they will put a ticket in to get it reduced, then the following month they charged me a $9.99 late fee but they told me not to pay until the ticket it resolved. Liars, scammers, greedy company. Internet service could not handle my output and they said it would be two months for the bill to be lowered. Trust me they will charge you the full price of $75.00, then you will call and they will say wait another month until they can resolve it, then they add late fee, then they say sorry you have to pay the full amount, no pro-rated fee allowed. It for sure will be more than $47.00 a month with cell service. I just paid the bill today for $47.48 for two weeks and two days of service, criminals! They also kept saying I did not return the box which is $200.00 which I returned it weeks ago. It took them two months to resolve this issue since Sept 24th, 2024 From: Craig Peters

I don't even know how to make this short, because AT&T is torture to deal with. I went to a store to add a third line to our account for my business. It was nearing closing time, and the representative told me it would be easiest if he gave me the phone and I called AT&T to port my number the next day rather than him doing it in the store. He gave me a temporary number they would replace and I left with a phone in hand. Bad mistake. It took three weeks and endless calls to get that number ported. Then the sim they shipped didn't work. A month in, I was so tired I just gave up on my business - we had moved, and I'd foolishly chosen AT&T internet air as we were in a rural area. It worked great for three weeks, then it was slower than the first time I'd ever gotten on the internet many years ago. Digital marketing doesn't work without the digital part. No phone or internet, I was so burned out with calling AT&T I gave up, despite losing income for weeks. Then I got fiber internet after a 7-week wait to get on the schedule, went to a store to replace the sim, and got the phone working for the first time. That's when I discovered my bill had gone up over $200 from adding a line that was supposed to be only ~$45/month. (Which had never even used.) I was being charged for two new lines - they never replaced the temporary number with the port. This began several more weeks of hell. I don't know how many times I called - but I lost count after I talked to 26 representatives. I believe it's over 30 now. I spent many days over multiple calls, and a day driving to two stores (the first store told me they couldn't help and said I had to go to the "main" store an hour away from my house). The manager at the main store told me they couldn't get rid of the extra line and I had to call AT&T to do it. I begged them to help because I just could not subject myself to their call center anymore (at this point I was 9 hours into trying to fix the issue with the call center with no luck. I drove away in tears. It took another five hours (not even kidding, I called at 8:30am and wasn't off the phone until after 1:30pm and reached a manager who thought she'd cracked the code. (They had put the phone's installment plan on the temporary number. Nobody could figure out how to transfer it to the number it was supposed to be on.) She said it would be resolved if we left the temporary phone number on the account, and assured I would only be charged for the installment plan, and there would be no data plan associated with it. (Wow...14 hours of my life of dealing with the issue, and nobody could figure out how to get rid of a temporary number that I had never even wanted? I couldn't even use the phone with that number anyway because it wasn't my business number - it was useless to me.) Fast forward a few weeks later, I looked at my bill, and nothing had changed. I don't even remember how many more hours it took and how many more managers. But the final resolution was I had to pay off the phone in full to get them to delete the extra account. Wow. I also returned my internet air equipment happily the very same day I cancelled. Got the confirmation at the UPS store and everything. I've since gotten reminder emails to return my equipment. I called twice in this last month, provided the confirmation numbers, and spent even more unnecessary time on the phone. Both times I was assured I wouldn't be charged for the equipment because they could see it was "in transit" and noted that I had returned it already. Yep, I just got a bill for $200 plus tax for a non-return fee. I'm on the phone yet again, and I swear that their hold music has given me PTSD. If I die and hear that music, I'll know I didn't live a clean enough life because I truly associate that sound with hell now. So this representative, like the other two, assured me the situation has been 'escalated'. So that was only another 49 minutes of my life wasted today, because I can't even remember how many times I was told a situation was 'escalated' in the last few months of calling them. We all know that it's impossible they actually resolved anything. I know that I'll be calling AT&T until the end of time, until they tell me the only way to 'resolve' it is to pay off the equipment which I returned six weeks ago. Eventually I'll get so fed up with giving them my precious time that I just give in and pay it. I know that's how it's going to go. I wish we weren't locked into an installment plan on my husband's phone, and wish there was a better company to jump ship to. They're all awful. This experience has literally left me questioning if I even need or want a mobile phone anymore, or any of the things that keep me tethered to this crappy modern world. I'm fantasizing about giving it all up and going off grid. I'm so tired of it all. If the world ends in a fiery Armageddon, I'll go out with a smile on my face knowing there is no more AT&T.

I strongly advise against engaging with this company. It has been nearly five months since AT&T promised to issue a partial refund for overcharging my AT&T Internet account in January (which is now closed), yet they have failed to fulfill this commitment. Despite multiple attempts to rectify the situation by contacting customer services on three separate occasions, I have been promised a refund in the form of gift cards, none of which have materialized. This consistent failure to follow through on their promises suggests a lack of integrity and accountability within the company. Given these circumstances, I cannot in good faith recommend anyone to associate with them. STAY AWAY!

Service was spotty, sometimes dropping out for a few minutes randomly. Cost of service was gradually raised without agreement from original agreed-to amount ($60 monthly) to $68. When I was moving and needed to cancel service, I was told I could call and have service cancelled immediately, and I made this call February 26 (2024) but they put down March 7, a week and a half later - so I was lied to by customer service somehow, and billed for service I had been promised I would not be billed for, nor given a refund; even after calling customer service about this just now. However, customer service on the phone was always very courteous. This was for service at 220 W Hampton Ave, Apt 2, Spartanburg SC.

Back on internet I have been trying to get on internetwork