AT&T Internet ServicesReviews of att.net

Horrible connection speeds, everyday my service goes out for hours and sometimes days

I find it hard to believe that the 5 star ratings are truthful. AT&T has the worse service/customer service one could imagine. Over the years, it has only become rock bottom. It boggles the mind how they stay in business. They weren’t this bad before the de-regulation. Bigger is not better. They have become totally illusive and do everything they can to repel any contact with the customer. All they do is direct you toward the artificial intelligence or other customer issues they hope can solve your problem. It is madness and I hope that anyone else will avoid wasting their time—especially if they’re looking for decent internet service. With AT&T... it just doesn’t exist. This so-called telecommunications company doesn’t know the first thing about communication... how pathetic!

AT&T U-verse offers the worst internet service ever. They talk about 1 GBPS but the speed hardly reached 15 MBPS. Their customer support is the worst too. Whenever I need to call their customer service I have to make sure that I have at least 2 hours to waste. They keep you transfer from department to department and you have to start from the beginning when they transfer to a different department. They also recently charged me $99 for a service they initially told me free. I had autopay setup so, I didn’t see the bill before the money got debited from my account. I had called them and spoke for more than 2 hours and finally hung up. Later I switched to WOW internet and I am glad I did switch. Awesome internet speed and excellent customer service.

Phone, and internet perfection!!!

I had a very good initial experience with ATT Internet. I called, call was immediately answered, questions answered. They offered to come to my home to set up new internet, at a time that was convenient for me. they reconfirmed time day before, and called upon arrival. Technician Jerry was awesome, had me completely set up, all devices working properly, account working properly, all in 20 minutes. No issues at all. Given I had previously chosen Spectrum and ended up cancelling due to no communication and a delay in getting me my package by over 5 days, this was refreshing service and noticed. I will definitely recommend. No issues since either...thank you for a great customer care team.