AT&T Internet ServicesReviews of att.net

AT&T Fiber Storm Recovery: Poor Communication and Unacceptable Delays I’m extremely disappointed with AT&T Fiber’s response following the recent storm. Power and water have been restored, yet some customers are still without internet service, with no meaningful updates or clear timeline for repairs. What makes this situation even more frustrating is that surrounding neighbors have had their internet service restored, while a select few of us remain without service. There are no visible technicians addressing the outstanding issues, no communication explaining the delays, and no indication of when service will be restored. I understand that severe weather can cause damage and that repairs take time. However, customers deserve transparency, communication, and reassurance that their issues are being addressed. Leaving customers without service for an extended period while providing no updates or estimated restoration time is unacceptable. AT&T needs to take responsibility for these unresolved outages, communicate directly with affected customers, and provide realistic timelines for repairs. When most surrounding homes have service, the remaining outages should be identified, investigated, and addressed with urgency. This is not just about an internet outage; it’s about the lack of communication, accountability, and customer service. AT&T Fiber needs to do better and provide answers to the customers who are still waiting for their service to be restored.

Our experience has been incredibly awful from the beginning. It took 3 tries to finally get our ATNT welcome packet because the agents couldn’t note my address down correctly. 1st one sent it to the wrong house entirely, the second one forgot the apartment number despite me reminding them it needs to be included. It took 3 phone calls and 2.5 hours total to get this resolved. Then after 3 agents and the technician himself told me I wouldn’t need to pay an install fee after such a bad experience, the $99 charge still shows up. Called and wasted another hour only to be told they weren’t willing to remove it. The internet is spotty sometimes and will drop completely while we’re watching something. If you like fighting AI on the phone to talk to a real person you’ll love it here. Customer service is a joke and takes forever.

About a month ago, I woke up to find that my internet service had been canceled. When I called AT&T, they told me it happened because someone who had just moved into the other unit of my duplex had set up internet service, and the system accidentally canceled mine. They recommended switching from my previous internet plan to Internet Air, saying it would be faster. They never mentioned there would be a $99 setup fee, which I only discovered when I received my bill. I decided not to complain about it because I figured I was getting a faster internet connection. But ever since I switched, I've been having internet issues about twice a week, including slow speeds, even when I'm the only one using the connection. Honestly, what's going on? I switched to this service because I was told it would be better, and instead, I'm constantly dealing with problems. This is getting frustrating, and I need to know what's going on and how AT&T plans to fix it.

Worse service ive ever had, not to mention the AI customer service makes it either impossible to follow your request or takes you to the wrong department. Please do not buy

My ATT business internet connection went down 5 days ago and I called in for tech support right away ... a computerized system responded and ran testing finding that the problem was not the equipment and will have to send a technician for physical repairs ... then the system switched me to set up a time and date for an appointment and it only kept making me wait and coming back to the beginning again and again ... it's been five days and no matter what number I call in I get the same computerized answering recording and the same loop over and over ... I tried the chat system and got an agent to respond but since I did not have the router number handy at the moment, he cut my session and provided no solution ... I ran out of numbers where to call to but it don't matter... they all answer with the same recording and can never take me to a human voice ... I am strongly considering a different provider.

I was a customer for almost two years, and noticed that my internet speed dropped from 300-400 mbps to 40-50 mbps. I decided to cancel, and started a chat with the customer service department. I requested cancellation, and they kept me on hold for 15-20 minutes, only to send me a pre-written message about giving me a discount on a 2 year contacted price (if you're in a contract, there are extra fees if you want to cancel their terrible service). I said no, and requested a discount since my speeds were 9-10 times slower than promised when I signed up. They did not oblige, and said they have 'no way' of crediting a discount (nonsense). I waited a total of 45 minutes for them to finally cancel my service and confirm they refused to discount my service. AVOID THEM AT ALL COSTS, I ONLY WENT WITH THEM BECAUSE GOOGLE FIBER WAS NOT AVAILABLE YET. NOW THAT IT IS AVAILABLE, I AM RUNNING AS FAST AS POSSIBLE AWAY FROM AT&T. I CANNOT SAY ENOUGH POOR THINGS ABOUT THIS COMPANY. I HOPE THEY GO OUT OF BUSINESS!!

People from AT&T Home Internet are scammers! I signed up 4 months ago with AT&T after a sales person knocked at the door and lured me into taking the service by promising $200 gift card. Even though I was suspicious of it, I agreed to sign up for the internet service and received the connection. When I called a month later, I was told that I would get the rewards card of $200 after 6 weeks. When I called after 4 months, they said that there was no rewards promotion entered into my account. Now, I'm switching to some other internet provider. These people are scammers. Don't believe them! However, I've an update after speaking with a few representatives 3 times. I got frustrated so much that I wanted to cancel the service. So, I called AT&T again to disconnect the service. The representative from AT&T, a thorough gentleman, offered me 3 months of free internet service to compensate for the promotion offer that was not given to me.

I sincerely wish I could give a negative amount of stars. We got AT&T home Internet and we thought we were getting a quality Internet… Boy were we wrong my goodness they’re at least two massive outages every week. This is really harmful when there are times when we’re working from home For the entire weekend we couldn’t even watch a movie for some reason. We were also unable to use our mobile devices as well, so it made it even worse. I don’t know what is going on with AT&T, but they better get their stuff together or I’m gonna suck it up and go back to spectrum They suck as far as customer service but they didn’t have nearly as many outages as we have now The worst part about all the outages is not necessarily that we lose our service is that they offer us like a dollar to make up for two days that we don’t have service I would say at this .2 outages a week that’s two out of every seven days that’s just under a quarter of the time we don’t have Internet, which means for us we don’t have TV. We can’t stream anything. Every single one of our devices goes down.>… I really wish that I would’ve checked to trust pilot prior to getting AT&T Internet because I never would have gotten it