AqaraReviews of aqara.com

Very disappointed – parcel never arrived and no help from support I ordered from Aqara and never received my parcel. They claimed it was delivered while I was at work, but there was no proof of delivery just a photo of the envelope! and no one at home to receive it. I contacted customer service several times, but they have provided no real assistance or resolution — just repeated claims that the parcel was “successfully delivered.” I did not authorise any Safeplace, and nothing was left at my property. It’s unacceptable that the seller considers the order fulfilled when I clearly haven’t received anything. I’ve now had to take legal steps to recover the payment since Aqara refused to take responsibility. Very disappointing experience for what I expected to be a reputable brand.

Getting spammed with multiple marketing emails a week. Unsubscribed to every one of them (a process that is overly convoluted). Contacted support. Still, no resolve. They don't know how to unsubscribe me. The partially templated response (you can see as it comes in different colors) just says to follow the process. Very frustrating. Have to put them into spam and hope I don't miss any critical info on my system or billing.

Produkte funktionen nicht richtig, die App ist zudem sehr schlecht und sehr unübersichtlich.

Mange Aqara-enheder er lidt kræsne – især fordi de ofte kun vil forbinde til 2,4 GHz Wi-Fi, og nogle gange kræver, at man ændrer opsætning af routeren (adskille 2,4/5 GHz, sætte bestemte krypteringer osv.). Hvis det ikke spiller, kan det hurtigt blive frustrerende – og jeg siger, det er jo ikke ens netværk, der skal tilpasses et produkt, men produktet der skal virke på ens netværk. At jeg ovenikøbet oplevede, at den begyndte at udsende alarmer helt af sig selv, gør jo ikke oplevelsen bedre – og det er helt fair at miste tilliden til et produkt, der giver bøvl.

M1S Gen 2 Hub goes offilne random not suitable for aqara quallity payed 70€ with watersensors for this offline rubbiah

Having purchased the Aqara Smart Lock U300 direct from Aqara (in Australia) I was unfortunate to discover just before installation that the lock handle sticks out quite a way. This meant that it was unable to fit in our door behind our existing metal security flyscreen door. Upon realising the lock won't fit, I contacted the Aqara support team (support at aqarastore.com.au) to arrange a return of the product - still in its original pristine condition & packaging. However, they don't want to honour their own returns policy. I would not recommend purchasing any Aqara products while they are unable to meet even basic consumer support requests.

Fooled by the big collection with matter capabilities and company bold announcement that one eco system works with Alexa and HomeKit and matter what do you want more right ? Well NO NO NO NO ! I bought all : 4G doorbell G3 cameras hubs M3 ( aqara’s latest and most advanced hub M1s ( gen 2) E1 cameras Doors and windows sensors Module t1 single Module T2 double So my house should be solid secured with zigbee protocol wifi connections , well look: 1- disconnections: every 20-30 minutes I receive a disconnection notifications and when a hub is disconnected it takes down with it other devices especially the M3 because I have assigned it as main hub and got it connected with my tuya and Yale smart locks and SmartThings hub via thread ( matter) but when it goes down it takes everything down with it ! 2- inconsistency , tried to set up the cameras to wake up or sleep according to security panel mode … it became a circus they wake up and sleep As they please ! Also I tried to put cameras on default position… they turn like crazy and everyday in certain position ! Sometimes they trigger alarm , sometimes no alarm … horrible 3- aqara support: most disgusting 🤮 I mean they will respond sure but in an ineffective manner and not useful to customers, you can say they respond for maintaining Google image incase of any legal liability, just to say we are responding but they will pin the problem to your internet company , your house walls obstructing signals , your electricity company providing 50/60 HTS that are not consistent with their God knows what hertz, etc Finally this product is scum , I will put a link to sell all on eBay for less that 100$ ( cost me nearly 1000) Also I will put a video showing the disconnection and inconsistent performance of this system )

I like the devices, they actually could work great if the software was coded by competent people. It just isn’t. They will release updates that break working setups. You will have to spend your time trying to fight the latest software breaking they introduce. A damn shame.