AqaraReviews of aqara.com

To defekte U200-låse, men Aqara er fuldstændig ligeglade! Efter en håbløs afvisning fra min forhandler vedrørende mekaniske skader på to Aqara Smart Lock U200, kontaktede jeg Aqara direkte. Jeg havde et naivt håb om, at de i det mindste ville være interesserede i at undersøge, hvad der var galt med TO af deres egne produkter. Går de overhovedet op i deres eget brand og kvalitet? Svaret fra dem var dybt skuffende. De skrev dybest set bare: "Beklager, at du har problemer, men du må kontakte sælgeren/distributøren." Jamen, det havde jeg jo lige fortalt dem, at jeg allerede havde gjort, og at forhandleren nægtede at hjælpe! Hvis Aqara bare gik en lille smule op i deres produkter, burde de så ikke undre sig over, hvordan to låse kan gå i stykker på nøjagtig samme mekaniske måde? Det gør de tydeligvis ikke. Jeg kan ABSOLUT IKKE ANBEFALE DENNE LÅS. Den er alt for kompliceret. Lige fra dag ét var der problemer med kalibreringen, og efter et par uger gik de simpelthen mekanisk i stykker. Jeg har været utrolig tålmodig, men nu er det slut. Hold jer væk!

De app is een ramp. En de apparaten krijg je niet geïnstalleerd.

My order AQAS11862 was shipped with only 1 of 2 items purchased. Customer service team were downright disgusting on how they handled the order basically stating that I was lying even though I sent evidence of what arrived. I have been left paying for something which I didn’t even receive I sent back the 1 item that arrived after not wanting to use their products and they still haven’t refunded me after several attempts to contact. Would recommend looking at other brands such as switchbot and other competitors.

Nachdem ich drei Kameras und den Hub installiert habe war alles für ca. 1 Jahr zufriedenstellend. Dann hat Aqara anscheinend das Geschäftsmodell gewechselt und versucht dem Kunden das Abo KI basierte Erkennungssystem aufzuzwingen. Ohne die monatliche Erpressungsrate erkennen die Kameras plötzlich alles was sich bewegt als Person und minütlich wird benachrichtigt. Das hat vor dem update einwandfrei funktioniert. Die einzige Möglichkeit sich dem dauergebimmel zu entziehen ist die Erkennung abzuschalten. Das macht natürlich bei einem Überwachungssystem überhaupt keinen Sinn. Ich kann nur jedem von Aqara abraten, der Hersteller versucht mit Gewalt die Kunden über den Tisch zu ziehen. Wandert in den Müll, schade ums Geld.

The latest software update, to their home app, removes features that were once free of charge and now requires you to take out a £100-a-year subscription to use them. It should be illegal for companies to remove functionality that was there when you purchased the product. In this case, they have removed the option to record time-lapse video using their security cameras without a subscription to their cloud service.

Bought an Aqara U100 that was used. I didn’t realize in order to reset the device you need to have the admin code, which I was unable to obtain. I contacted support and they told me there is no alternative method of resetting this lock without that original code. So this device is useless. Such a stupid idea to only allow a reset by relying so heavily on one code. Honestly, I think it’s to push people to buy new for profit over “security” concern. Terrible product and wouldn’t waste money on any of their products.

Aqara-shop_UK. Great service from Dawson and team (on a Saturday), helping with wiring set-up, pairing resets (one-press+ one long press up to 10sec) of an H2 Dimmer and H2 2-gang/4-button relay switch, and (being very patient and reassuring) some simple automations. (Pt1 of2 if I have time to provide follow-up!)

I bought a G410 doorbell and hub - infuriating to set up. User manual is useless if the devices does not automatically connect. The user videos (from Aqara) do not help with fault finding or pairing issues. Fundamental terms such as 'Board' and 'Card' are not explained. They are just thrown at you without you even knowing if you need to use them.