AqaraReviews of aqara.com

This company released a Matter Hub M3 and advertised this Hub will work as an advanced Matter Bridge. Not really. It is only compatible with its own devices and after sometime it stops working. Documentations is poor as well as support. It sounds almost as if this device is another way for the PRC to get access to your home network and use your home network as springboard to other sites or systems of PRC’s interest. If not, it’s another Chinese crap.

All is fine, until something stops working, then you are subjected to a support system which only sends 1 response per day, before eventually doing nothing to resolve terminal issues with their product. I wasted $400 on a U200 door lock that stopped working after 9 months & after giving me the 'run-around' for a few weeks, the Aqara support team couldn't care less & just stopped responding

Jeg har desværre haft en meget dårlig oplevelse med Aqara og deres kundeservice ifm. min Aqara U200 dørlås. Allerede fra april måned oplevede jeg fejl og defekt funktion på låsen. Jeg har siden da været i kontakt med Aqara kundeservice hele 5 gange, sendt video-dokumentation, logfiler og detaljeret beskrivelse af problemet. På trods af dette er der endnu ikke kommet en løsning — det eneste jeg har fået retur, er modstridende beskeder og manglende klarhed om, hvordan jeg kan returnere produktet. Selv den butik, hvor jeg købte låsen, har givet mig forskellige informationer om, hvordan jeg skal forholde mig. I mellemtiden har jeg altså stået med en defekt dørlås i flere måneder — et produkt der burde være pålideligt, når det handler om hjemmets sikkerhed. Alt i alt er dette en meget skuffende oplevelse. Både selve produktet og den mangelfulde og ineffektive kundeservice gør, at jeg absolut ikke kan anbefale Aqara til andre.

I have an Aqara gen2 hub with multiple genuine aqara sensors connected which work OK. Now the genuine aqara smoke detector us a different matter. It disconnects continually throughout the day for no apparent reason. Customer service were little or NO help just giving standard switch it on and off, change battery, disconnect from hub then reconnect sort of answers none of which solved the issue. Then the ultimate final response " we are sorry we couldn't fix your problem". Oh well as long as your sorry then that's fine. So be aware if something doesn't work right your on your own.

🔒 Aqara U200 Smart Lock – A Game-Changer for Smart Home Security ★★★★★ 5/5 The Aqara U200 is, without a doubt, one of the most impressive smart locks available today. If you’re serious about home automation, privacy, and convenience, this lock delivers on every front — and then some. 🌟 Why It Stands Out 1. Retrofit Perfection No drilling. No replacing your current lock. The U200 installs over your existing deadbolt in minutes, making it perfect for both renters and homeowners. It’s clean, minimal, and doesn’t scream “smart lock” from the outside — a huge plus for aesthetics and subtlety. 2. Matter & Thread Support This is one of the first retrofit locks to support Matter over Thread, making it a future-ready device. It integrates seamlessly with Apple HomeKit, Google Home, Alexa, and other ecosystems. Whether you’re deep into HomeKit or just starting to build your smart home, the U200 is ready to play nicely with everything. 3. Multiple Unlock Methods Unlock with: • Apple Home Key (tap your iPhone or Apple Watch) • Fingerprint (with optional keypad) • Aqara app • NFC tags • Keypad codes You’ll never get locked out again, and you can easily grant or revoke access to guests or family on the fly. 4. Ultra-Quiet & Reliable The motor is whisper-quiet — seriously, you’ll barely hear it. Locking and unlocking is smooth and precise. Plus, it features auto-lock, activity logs, and strong encryption for peace of mind. 5. Excellent Battery Life It runs on rechargeable batteries and lasts months on a single charge. Even better, you can charge it via USB-C without needing to remove it. ⸻ 🧠 Smart Features That Make Life Easier • Auto-lock when you leave • Remote access via a Thread Border Router • Timed access codes for guests or deliveries • Detailed logs of who entered and when • Works with routines, automations, and voice commands ⸻ 🎯 Final Verdict The Aqara U200 is not just a smart lock — it’s a smart decision. Between its effortless install, deep integration with modern ecosystems, and a level of convenience that quickly becomes essential, it’s one of the smartest upgrades you can make to your home in 2025. If you’re building a Matter-compatible home or just want a lock that actually makes your life easier, this is the one to get.

Ich finde Aqara super und bin auch sehr zufrieden damit. Ist einfach zum installieren und haben ein großes Produkte Sortiment.

Machen ein Update 3.0.0_080 und ab da geht nichts mehr .nicht einmal die Aqara NFC Karte wird nicht mehr erkannt . Ich bereue den Kauf schon jetzt. Auch Apple Watch wird seit dem Update nicht mehr erkannt . HÄNDE WEG VOM Aqara Türschloss . Kauf wird nicht empfohlen. Für mich sind das Betrüger . Machen ein Update und danach funktioniert bei keinem mehr das Türschloss . Ich sollte Videos schicken, wie ich das Schloss bediene…?!Die sollten sofort ein neues Update bereitstellen . Alles hat funktioniert bis zum Update 080 . Engler

Aqara G4 Doorbell: Absolutely rubbish, do not buy. After changing broadband provider, the risiculously poorly designed app does not even give an option to search for new networks, and after using the master resent, their own app will not pickup their own equipment, instead providing the most unintelligible, tech code rubbish that means nothing.Multiple “master resets” later, the whole process is no further forward. At over £100 you expect both the apps and equipment to work, and, be easy to use. They are not.