AqaraReviews of aqara.com

Anfangs war ich sehr zufrieden. Alles lies sich super in Apple Home integrieren und funktioniert einwandfrei. Doch dann hat mich die Aqara App ausgeloggt. Man braucht sie auch nur selten für Updates und Kalibrierungen. Leider war nach dem erneuten Anmelden alles weg. Alle Einstellungen und alle Geräte. Ich kann in Apple immer noch drauf zugreifen, aber das war’s. Keine Updates mehr und kein Kalibrieren. Es sei denn, ich lösche alles aus Apple Home und mache alles neu und hoffe, dass es dann auch ohne Probleme wieder zu Apple Home hinzugefügt werden kann... Habe also den Support geschrieben, der das Problem nicht verstanden hat. Ich habe das Problem zwei Wochen lang immer und immer wieder geschildert und Anleitungen bekommen, die nichts mit dem Problem zu tun hatten, bis sie es endlich verstanden haben und mir gesagt haben, dass es ein technisches Problem auf ihrer Seite ist. Das ist jetzt über zwei Monate her und seit dem keine Antwort mehr vom Support... Ich habe deswegen die geplanten Erweiterungen für mein Smarthome von anderen Firmen besorgt und werde alles ersetzen, was ich nicht zwingend von dieser Firma brauche.

I purchased roller shutter motors, and they keep breaking after just a few months of use. The customer support is absolutely terrible. They respond only after several days, if at all. I've been stuck in a replacement process with them for over a month now. They refuse to exchange the device and have been claiming for the past two weeks that they will issue a refund—yet nothing has happened so far. Avoid this company!

Die Doorbell G4 ist noch schlechter als Ring Doorbell! Support Antwort Zeiten sind extrem lange! Ich werde das Produkt an den Verkäufer retournieren!

Bought an expensive Aqara cctv camera. I called Aqara technical support with a WiFi question, but was told they wouldn’t even speak to me, let alone help me because I had bought the camera from Amazon and not from them directly. This is the worst customer service I’ve ever encountered from any company.

It’s impossible to receive the verification code and support doesn’t exist. I have a whole house full of their devices and I cannot access my account since months.

Terrible customer service never reply to the “support” email address. Ordered a lock and it was almost 3 weeks before they processed the invoice for shipping! It has been over a month now and still has not arrived…but it is in transit! I hope their product is better than their service..we will see

Har købt en aqara roller shade driver e1, efter 2 år og en måned stoppede den med at virke. Deg er ingen support fra dem. Kun en dum robot, som ikke virker efter den har sendt første besked Har også prøvet dør/vindues sensorer og temperatur målerne. Det er det værste bras jeg har været ude for, og jeg har prøvet meget til smart hjemmet.

Updated review after using the lock for a couple of months, I’m still disappointed that you can’t use some of the features but as a standalone lock it’s fantastic, I never take my keys with me anymore, a simple tap of my finger and the door unlocks. Purchased a U200 smart lock and fitted it to my front door, the lock was working erratically, so I had to disable the auto unlock, got in touch with support and was told it is my door that's causing the issue, as it might not be in position fully due to the door seal, so why is this not pointed out on their website. Also can't connect to alexa or ios and was told I needed a hub or a suitable thread router, so I can only use the lock using the keypad/finger print and manually from the inside, which does work well, however I can't use the auto lock/unlock or the remote features can't be used without spending more money. Not impressed paying over £200 for a lock where most of its features can't be used!!!!