Doug S.
SCAM
***warning... I bet the 5-star reviews are fake. They are all written similarly. Check out other sites as well for reviews such as BBB*** I’m a victim of being scammed by this company and wish I researched them before placing an order. I followed the FedEx tracking of the “2-day” shipment. When the expected delivery date passed & the FedEx website made it appear my order wasn’t moving & stuck at a location, I grew suspicious & called FedEx. They opened a special case and called me later in the day to say the package was lost and to have the shipper (ApplianceParts365) contact them to initiate the “lost package process”. I informed ApplianceParts365 of what FedEx suggested only for them to reply with the same tracking link I’ve already been following which shows the package not moving. I never got a response after I explained the issue again. On a later date, I was lucky enough to chat with them through their website. Again, I was presented the FedEx link and again I had to explain the story. Eventually, the ApplianceParts365 representative said they would make a duplicate order and I would receive an email with the order # and tracking info. I never received this. Over the next few days, I sent more emails asking for status for which they ignored. Then one day, I caught them on their chat feature again. This representative acted like I never chatted with the previous person who made a duplicate order to send me. This person was very argumentative and said he/she won’t do anything until they are given proof that the item was lost by FedEx. I called FedEx numerous times and they tell me they can’t do anything as they need information only the shipper can provide. How can a “company” continue to scam consumers like this? As I write this on 4/25/2022, they have 342 reviews on the Better Business Bureau (BBB) website with an average rating of 1-star and an “F” rating. Rather than further dealing with the headache they caused me, I ended up disputing the charge with my credit card and was quickly refunded by them. I hope the credit card company doesn’t let them off the hook though. Someway/how, ApplianceParts365.com website needs to be shut down!