Appliance Parts 365Reviews of applianceparts365.com

They shipped wrong part# and charged me restocking fee and shipping when returned. Many email correspondences with no results. Below a snip it of emails: I apologize but a model number is required so that I can confirm the wrong part was sent and not misordered. Robin Returns- Appliance Parts 365 On Fri, Jun 19, 2020 at 4:25 PM wrote: I really don’t understand that request. I just ordered the number off the back of my knob. Why should it matter range model? It’s a Kitchen Aid about 2 years old. The knob you sent was to long. From: Returns Manager [mailto: Sent: Friday, June 19, 2020 12:54 PM To: Subject: Re: Return Merchandise Request [#10689] I understand. Although, I still need the model number of your appliance for confirmation please. Robin Returns- Appliance Parts 365 On Thu, Jun 18, 2020 at 4:29 PM wrote: I ordered part W10872674 and received part W10486064.

Ordered a part for my refrigerator door. I found the part online and ordered from this seller because they had the best price and was in stock. I placed my order, got charged, received email confirmation that said in stock and shipping within 1 to 2 business days. Fast forward a week and a half, status is still not yet shipped. Seller will not reply to emails or chats and their phone just rings for 5 to 10 minutes and then goes to a busy signal. I wish I had read all the other reviews on the Internet and I could’ve avoided this.

Ordered a part for my dishwasher on May 1st. Shipping time was advertised as 2 - 9 business days. It's now June 6th, the part has yet to arrive, there's been no shipping notification, and I've attempted to contact the company (unsuccessfully) multiple times, and I'm done with it. I'll be disputing the charge with my credit card company, and know not to order from them in the future.

When I placed my order, the delivery time stated was 2-9 business days. The parts ordered were to repair an older dishwasher that had already been replaced. I was really in no rush to receive the parts, so 2-9 business days was not a problem and the parts were priced well. Within a day of placing the order, the company emailed a tracking number. That number didn't have any movement when tracked. After a couple weeks, I tried emailing and calling the company. No reply to email. I sat on hold waiting to speak with someone by phone until I got tired and hung up. About three weeks after the order was placed, I disputed the transaction through PayPal. As it turns out, the order was shipped timely and the post office misplaced it for three weeks. At the same time I disputed the transaction with PayPal, the post office found the order and started it on its way to me. The dispute could have been avoided if the company had any sort of customer service or communication with me. In my mind, I questioned whether the parts were being drop shipped from China or if they were even shipped at all. These are questions that could have been answered had the company answered their customer service phone number or replied to my email. In the end, I did get the parts I ordered. Customer service in this company is nonexistent. My advice is pay a couple extra dollars for parts and order elsewhere.