Appliance Parts 365Reviews of applianceparts365.com

This company was prompt in sending out a part but when it needed to be returned was incompetent and delayed the return credit, making sure it was not promptly addressed, then "lost it" as an excuse even though I had a FedEx return verification. When pressured for the return (less shipping) to be processed, they then reduced the sales price, which was probably a restocking fee (on a misplaced item???). They constantly quoted their return policy a an excuse to delay the refund despite several emails back and forth. Avoid this company as they are not BBB certified and are not pleasant to deal with!

Part doesn't fit despite my efforts to make sure it would.

First I made and order by mistake and immediately wrote in to them asking to cancel. They did not and the part arrived over a week and a half later and it was not a good replacement as far as quality. I had already received the exact part I needed from another company. They told me they would send me a shipping label. Never happened. I should have learned but since they said they were sending me the shipping label and apologized I made another order. Again, wrong part came. I got an axle for a wheel instead of the wheel. They are impossible to reach by phone and have not answered my last several emails.

The part worked as promised. The only thing I'm extremely pissed about is I paid for the express 2-3 day shipping and it took 5 business dats to get here. Dont waste your money on the express shipping!!!

I am waiting for a return authorization, and I have not received it yet.

I ordered a range igniter from this company. A few minutes after placing the order I realized I ordered the wrong part number. I immediately reached out using the email address on the website and asked to cancel that order and I would reorder the correct part. No response to the email and in less than a week the part arrived. I planned to return the part but after requesting a return authorization, it was stated they would not accept electrical, gas, and other items for return or exchange. It could have saved me the trouble and expense if they had read and answered my email to cancel and I would have been glad to reorder. Lost over $42. Will not do business with this Appliance Parts 365 again.

Did not receive any email correspondence. I had to contact them daily to get order updates. It took them 5 days to print a shipping label. They printed a label, but have not yet given the package to the USPS for it to start moving within the system. Most people need appliance parts when an appliance is broken, so speedy shipping is necessary. NOT happy. Will not order again.

I received my order but it is the wrong part; I am trying to return it and exchange for the correct part.