Apex Gaming PCsReviews of apexgamingpcs.com

Response from Apex Gaming PCsJul 18, 2026

Hi Joel, Thanks for taking the time to share your feedback. We completely understand where you are coming from. If you are strictly looking at the core specs on paper (like the CPU and GPU), you can definitely find mass-produced prebuilts out there for less money. The reason our pricing is higher comes down to what goes into the system beyond those two main components: Aesthetic Upgrades & Custom Services: The specific PC you chose included a variety of premium visual upgrades and professional services that elevate it far beyond a standard, baseline build. These customization choices do add to the upfront cost, as they require extra premium parts and specialized labor to assemble. Hand-Built & Tested: Our PCs are individually hand-built with meticulous cable management and undergo rigorous stress-testing to ensure they perform perfectly right out of the box. We know we aren't the cheapest option on the market, but we choose to prioritize build quality, personalization, and customer peace of mind over cutting corners. That being said, we want you to be completely happy with your purchase and your investment. If you feel those extra visual features and services aren't worth the premium to you, we would be more than happy to coordinate a return. We can have our team remove those specific aesthetic upgrades from the system and refund you the exact value difference. Please reach out to us directly at [email protected] if you would like to get that process started. We're here to help make this right for you!

Response from Apex Gaming PCsJul 18, 2026

Thanks Kenzie!

Response from Apex Gaming PCsJul 18, 2026

Thanks Sophia!

Response from Apex Gaming PCsJul 13, 2026

Thank you for taking the time to share your feedback. We're sorry to hear about the frustration you've experienced with your system. After reviewing your support history, we can see that our technical support team was actively working with you to diagnose the original issue. However, we never received a response to our most recent troubleshooting email. We also noticed that the system was taken to a third-party repair shop. While we understand wanting to get back up and running as quickly as possible, we generally do not recommend third-party repairs on systems covered by our warranty, as they can result in unnecessary repair costs. Your PC was covered by our 3-year warranty, and had it been returned to us through our RMA process, any confirmed warranty repairs would have been completed at no cost to you. We recently received your latest support request and are ready to assist with your current issue. Our team is committed to working with you to diagnose the problem and, if necessary, arrange warranty service to get your system back up and running. We appreciate your feedback and hope you'll give us the opportunity to resolve this matter through your warranty coverage.