Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Apex Gaming PCs (apexgamingpcs.com) has 553 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
apexgamingpcs.com
Website
apexgamingpcs.com
Category
Computers & Phones
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It took until February to get the PC but overall customer service was very helpful and Brian and Tim worked with me to get everything I wanted which was very nice
Response from Apex Gaming PCsFeb 12, 2025
Thank you for taking the time to provide us with this feedback. We're glad to hear you were pleased with our assistance, and very sorry for the delays you faced. As you can imagine, supply chain issues coupled with general shortages on stock during the holidays can make components difficult to procure at times. If you ever have any questions about your new system, please do not hesitate to reach out, and we are always happy to help.
HC
Happy C.
It's a great product
It's a great product; my son is thrilled with the result. It took quite a while to get the computer, but we ordered it only three weeks before Christmas, so a delay was expected. Several parts were back-ordered, contributing to the delay, but that is a reality of today's market. We are very happy with the computer.
Response from Apex Gaming PCsFeb 12, 2025
Thank you for taking the time to provide us with this feedback, and thank you for your understanding regarding these delays. We strive to find our customers the best value and fulfilment times on any components for their build that are not already in stock, but as you said, this can be quite challenging during the holidays. We're glad to hear your son is enjoying his new Apex Gaming PC, and please let us know if you ever require assistance for any reason.
AA
Airon A.
READ THE REVIEWS!!!
READ THE REVIEWS!!!! This company is a complete waste of anyone's time and money. they are a scam facility that doesn't do what they say. They don't have most of the components required to build the PC's they sell. They will then send you a message on day 3 letting you know that the parts are on their way. by then you cannot cancel as they have a 24 hour cancellation policy. You then have to pay thier 20% restocking fee. DO NOT BUY FROM HERE!!!!
Response from Apex Gaming PCsFeb 5, 2025
Hi Airon,
First and foremost, I sincerely apologize for the experience you had with us. At Apex, our top priority is ensuring that every customer has a smooth and satisfying experience, and it’s clear that we fell short in your case.
We offer a wide variety of parts—over 800—and while we strive to keep everything in stock, there are times when certain components are in transit or need to be sourced after an order is placed. In most cases, this does not cause delays, as we work quickly to secure the necessary parts.
Regarding lead times, we make every effort to be transparent. At the time of your purchase, our stated build time for custom PCs was 12-13 business days. I can see that your PC was prepared for shipment on the 14th business day. However, after you initiated a chargeback with your credit card company, the shipment was halted.
I truly regret that your experience led to such frustration. We will review how we communicate lead times and stock availability to ensure customers have the clearest expectations possible. While not every part is immediately in stock at the time of order, we work hard to meet our advertised shipping timeframe.
Finally, regarding our 24-hour cancellation window—this policy exists because every PC we build is fully customized. Once production begins, canceling an order results in significant resource loss, as we must dismantle and repurpose components. This is why we encourage customers to finalize decisions within that timeframe. We also share this cancellation window three times before an order is placed to ensure it is well known before placing the order.
Again, I apologize for any frustration caused and appreciate your feedback.
LT
Latosha T.
It was a great experience
It was a great experience. The only problem I had is that shipping was very slow and I didn’t receive my product on the day. I was supposed to get it. I received it three weeks after the promised date.
Response from Apex Gaming PCsFeb 5, 2025
Hi Latosha, I do apologize for the delay you experienced. Due to higher-than-anticipated demand this November and December, our Black Friday / Cyber Monday orders were delayed beyond our expectations and we will be working hard all year to improve our BF/CM preparations for this upcoming year!
JP
Jon-Paul D.
Long delays
Long delays, many substitutions were necessary, missing functionality. I often had to call to receive updates on delays, and would get an excuse each time. I'm disappointed with the service over all. The customer service I received on the phone was good though.
Response from Apex Gaming PCsFeb 5, 2025
Hi Jon-Paul,
I sincerely apologize for the delays, substitutions, and missing functionality you experienced with your order. That’s not the level of service we strive to provide, and I understand how frustrating it must have been to have to follow up multiple times for updates.
We do our best to minimize delays and communicate any necessary changes proactively, but it’s clear that we did not meet expectations in this case. Your feedback is valuable, and we will use it to improve how we handle updates and substitutions in the future.
I’m glad to hear that our customer service team was helpful when you called, but I regret that the overall experience was disappointing.
If there’s anything we can do to make this right, please reach out—we’d love the opportunity to improve your experience with Apex.
AS
Amanda S.
I ordered the computer December 4th for…
I ordered the computer December 4th for Christmas and didn’t receive it until almost the end of January. The computer came UPS which was a nightmare because they wouldn’t deliver it without a signature and getting it sent to a drop off location was a four day process. The computer works great but the wait and the shipping need tons of improvement.
Response from Apex Gaming PCsFeb 5, 2025
Hi Amanda, I do apologize for the delay you experienced. Due to higher-than-anticipated demand this November and December, our Black Friday / Cyber Monday orders were delayed beyond our expectations and we will be working hard all year to improve our BF/CM preparations for this upcoming year!
TR
Trevor
Excellent computers and excellent service!
Excellent computers and excellent service!
Response from Apex Gaming PCsFeb 5, 2025
Thanks Trevor!
LY
Lyndon
Near Perfect Score
My system was received timely, well packaged. The build is simply excellent and I've never been happier with a custom build system.
