AnthemReviews of anthem.com

Fortunately I'm only on 1 prescription (6 years), and it's currently being held hostage by an angry female nurse practitioner. I guess she thinks I should bow to her and beg for her to fill it. I have no qualms with the company outside of their lack of quality health care providers in my area (western KY). It's sad, they screw-up prescriptions, make changes to them without discussing it with you (they let the pharmacy inform you), one even failed to remove a last staple from behind my ear after surgery, which I found a month later. One imagined some conversation we never had, another couldn't even copy my current prescription down without messing up the dosage. I've been through just about all of them available in my area which are in my plan. None of them take time to discuss labs, and only run incomplete tests to try and scare you into prescriptions for big pharms. I haven't made it to nearly 70 by being stupid, and as said I'm only on 1 prescription. I've yet to find one I want to provide my healthcare. I constantly shake my head at the lack of quality healthcare here which wants to go further than writing unnecessary prescriptions, instead of finding and solving the issue. Let me give you some advice, if you're ever prescribed a statin, be sure you research the cholesterol scam before taking them, seriously. I'm actually considering changing insurance in hopes of finding an actual qualified DOCTOR, and not a Nurse Practitioner.

I recently found out my medical supplies were not getting shipped to me because my insurance with Anthem had changed. Called the Anthem Customer support team, spoke with Taylor, then Tammie, then Leigh, then back with Taylor. Taylor was trying to get information from another group, however the phone system timed out and disconnected me. Called back, asked the AI to connect me back to Tammy, got connected to Tammie. Tammie went out of her way and tried to reconnect me to Taylor, who was still working on getting the needed information. Told to wait a bit and Taylor would call me back. Called back later and got Leigh, who repeated what Tammie had told me. Taylor continued to grind away at the other group, got the information, and heroically got me the right person at the other group to talk to. Excellent work by all, consider me a very happy customer.

Unconscionable company. As with most health insurance companies in the US, Anthem prioritizes PROFITS over benefits to members. 1. They deliberately understaff customer service agents to handle support to their insured members making the wait time to speak with an agent consistently excessive. This is intended to discourage members from getting benefits by frustrating them on hold for 45 minutes plus. 2. Their practice is to delay, delay, delay, and deny benefits. This further discourages insurance claims for treatment saving the company millions of dollars annually. 3. Anthem is in fact owned by the parent company ELEVANCE. The management of your health plan is handled by another ELEVANCE-owned company called CARELON. They are the group that decides if your request for authorization (RFA) is “medically necessary” or not. Prior Authorization is required when your doctor makes a referral to a specialist. Despite your Primary Care Physician (PCP) determining that you need a specialist, CARELON (commonly known as “Care-Less”) is set up to review the request and decide if they disagree with your doctor on the need for treatment without the benefit of any medical assessment of the patient. 4. I have been attempting to receive treatment since January 2025 (6 months +) for: physical therapy, chiropractic therapy, psychological counseling, weight loss, dental care, and other medical needs. Typical calls to Anthem require a lengthy hold time while I do my weekly grocery shopping while on hold with Anthem). The list of deceptive practices by Anthem Blue Cross, CARELON, and ELEVANCE, is too long to include here. The key issue to be aware of is that all USA insurance companies have similar practices to deny legitimate claims. I believe that these practices are motivating some members, like Luigi Mango e, to reach a boiling point and assassinate the CEOs. While it’s an unjustified criminal act it is nonetheless understandable given the unethical business practices of USA insurance companies.

Medication dropped from plan and by their on admission coverages can be dropped up to 4 times a year. So even if you change to a more expensive plan, if to many people use a medication or coverage they can just drop it from that particular plan! Heartless company that values profits over patient health!!

An atrocious company to deal with. I’m yet to receive an acknowledgment of emails, including a recent one where I advised them that I am no longer responsible for the service charge. I have no idea if the company will add further charges on the invoice, or take me to court. ANTHEM, REPLY TO MY EMAIL AS I HAVE REQUESTED!

Why is customer service the worst experience of my life? It's like pulling teeth. Nobody wants to help, and everyone is extremely passive. Why can't I just send an email? Why do I have to waste 20 minutes suffering, only to get no answers?

It's been 5 months sending the claim for 5 times with no luck to be process, personnel is nasty and do not give you any information, they have no idea why they didn't receive the claim, by the way claim address is correct, they just disregarded it.

I haven't been for a dental exam in 5 years, but I'm supposed to be covered for a preventative exam every year, so finally I went in good faith. I wasn't covered. The dentist took 4 bite wing x-rays which is standard, I checked. They only paid for 2. That would mean only 1 side of my mouth is "covered by insurance" ... how bizarre. I spent countless hours on the phone now, and I'm tired of fighting. Their customer service is non existant and just a run around. No one has answers. No one is willing to listen or help. I will continue to avoid dental care now because of the hidden costs, because being covered, means not actually being covered. I don't know what the point of dental insurance is. And Anthem's service today was terrible. It's just garble and gibberish to confuse you. They won't pay ... at least know this ... then you won't be disappointed. They claim to cover preventative care, but you're not!