AnthemReviews of anthem.com

I received excellent CS from Jessica. It was a billing issue where the urgent care I visited neglected to bill Anthem. Even though my ID and insurance were requested and I handed them over at time of service (8/15). Five days later I received a text asking for $247. I called Anthem and was on conference call with Anthem and Elk Grove (EGU) urgent care. There were several inconsistencies and inappropriate intake methods and inquiries used by EGU to include in this written account. I will followup with owner of EGU. I was transferred to this person, left a message and have yet to have my call returned. Jessica was very patient, efficient and professional. I felt very confident my claim would be given top consideration. Her CS skills are very admirable. Jessica would be a valuable asset to any organization and does Anthem Blue Cross proud. Gratefully, Diana Portillo #MLB468W22235

There was a young lady, Desire, in customer service that took my call today. WOW! She was awesome. After multiple calls over a few weeks, she answered today and gave me all the information I was looking for plus! And she was so dang pleasant, it threw me a second. Thank you Ms. Desire in customer service for answering my call today! You helped with more than information. You gave me direction to make my livelihood so much better to get help I need.

The Member Services representative gave me exemplary assistance: She was knowledgeable. I was given immediate reliable information, for a very sensitive situation. The Anthem Blue Cross Blue Shield representative sent forms promptly; and was easy to communicate with. Her name is Tayler Hill Many times I have been disappointed with the representatives, as they do not seem to know their jobs, and they put me on hold, never resolving the matter. Taylar Hill is an outstanding representative, and sets the bar for all representatives, she deserves recognition. Thank you Taylar Hill for making our day pleasant

The employee who helped me. She was very patience ! She knows her information well. Her name Celabri I think. She said just call me Sally because her name was so hard to spell or pronounce.of handing out raises she should be first in line. Thanks for listening. Genevieve Polentini

I recently found out my medical supplies were not getting shipped to me because my insurance with Anthem had changed. Called the Anthem Customer support team, spoke with Taylor, then Tammie, then Leigh, then back with Taylor. Taylor was trying to get information from another group, however the phone system timed out and disconnected me. Called back, asked the AI to connect me back to Tammy, got connected to Tammie. Tammie went out of her way and tried to reconnect me to Taylor, who was still working on getting the needed information. Told to wait a bit and Taylor would call me back. Called back later and got Leigh, who repeated what Tammie had told me. Taylor continued to grind away at the other group, got the information, and heroically got me the right person at the other group to talk to. Excellent work by all, consider me a very happy customer.

I met with my local Medicare advisor for my annual Medicare plan review again today. Once again, Anthem remains to be the strongest option for me in my local area. I don’t understand the negative reviews for them here, as most people I know use Anthem and like I have great experience.

The representative that I spoke with was very helpful. I needed to get a document. She electronically sent it to me and waited on the phone until I received it. She also utilized the parameters to narrow down the search. Porscha was very helpful. She was calling from the Texas call center. I appreciate the fact that she took the time to wait until I received the document. She was also encouraging.

Amazing Customer Service experience, period. I have been going through some trouble with trying to get a medication pre-authorized for one of my children. I personally spent about a month, or more, trying to connect the dots between the doctors, insurance companies, and pharmacy to identify where the breakdown happened and why I was being told it was approved, by the doctor, but the pharmacy was not seeing this. Lisa, spent almost an hour with me contacting the various folks needed to narrow down where the issue was. Finally, she was able to assist me in getting this issue resolved so the pharmacy was able to see the pre-approval. This is A+ customer service that should be recognized. I've had similar experiences with Anthem, when I have called prior times, but, this one stands out!