AnthemReviews of anthem.com

This is the worst service and health plan I've ever had. I have been paying for it for over one year and have yet to see a PCP. The website will just assign you doctors that are not PCPs and will not take appointments to see you. Currently on my 3rd phone call trying to see a PCP with my coverage. I found my own doctor, confirmed in network, and now they are saying they can't update in the system over and over. I've paid out of pocket to see a doctor because I need to. They hope you die waiting for them to help you. Worst ever.

This the worst insurance that I've ever had. I have had so many problems with them over the last year and a half. They have dictated what care I should receive and gone against my doctor's recommendations. The appeals process is a joke and you can never get a decision overturned. This company used to be a well respected insurer but has become one the worst.

I get them through Covered California because they were the only option that covers my physician. Everything is a battle with them. I pay $800/month for coverage yet most everything I need is rejected. Their support is useless. If you ask a specific question, they can never answer. They will just send you a pdf or link to the coverage leaving it to the customer to magically interpret diagnostic codes. Why is this a thing when you are going for a simple in-network doctor appointment? I have wasted so much time back and forth with their "support" (a joke to even call them this because they are anything but supportive. They are like a bad AI bot). They recently just rejected a claim from an in network opthalmologist. No reason. As much as I love my GP, I am ditching Anthem Blue next open enrollment.

Its treble, the system is not working, the support is even more treble…

Most people don't know that your Anthem health insurance includes "emergency" medical services when traveling outside of the United States. Our 19-year old son was visiting Vietnam and, while crossing a street, was hit by a motorcycle, knocked unconscious and rushed to a nearby hospital. Anthem declined our $1,600 claim (and subsequent appeal) sighting the emergency services were not "pre-approved." How do you pre-approve an emergency situation like this? For me, it's not so much the money but the principle. Anthem refused to support us as one of their insured members.

I wish I could allocate zero stars. Unfortunately, we have little choice in our area, and we chose Anthem. Their website is completely out of date, and finding a care team is almost impossible. The online and telephone help are both equally useless, and all they can do is the same as a consumer would do, i.e., search the inaccurate information that's on their website. Example: 45 PCPs show up in my 10-mile radius. I've not yet found a single one who is real and available. On the flip side, when I went to my local facility to register with anyone available, they identified a doctor, but Anthem does not have them on their list, so I cannot assign them as my PCP. Anthem also states that no referral is needed, but every provider I've spoken with says that they absolutely do need a referral if you want them to cover treatment.

HORRIBLE!!!!! After 10 years of refilling my prescriptions at Giant, this ridiculous company has decided it doesn't want to use them. The other pharmacies are very inconvenient! For the exuberant amount I pay for this horrible insurance, I should at least be able to choose where I get my prescriptions!!!!!

Disgusting, disreputable, despicable trash. And that’s a compliment to these scumbags. They lie, they cheat, and they steal money from you. And the people that work there are completely worthless idiots who couldn’t even get employed at Walmart. Absolute scum. Go anywhere else. They will lie to your face repeatedly and scam you out of everything they can. They are worthless disgusting vermin. And whatever you do, don’t trust their rewards program. It is a complete and total scam. I hope they get exactly what they deserve. And then some.