AnthemReviews of anthem.com

always infuriating. I had an absolutely outrageous claim for $1600 for a skin prick allergy test (typically max $400). I called to ask about it and got a person who was answering from a wind tunnel, after 10 minutes I was put on hold, the line disconnected, she never called back even though she had asked for my cal back number. We had not even gotten to the point of my call yet. I call back again, get through the prompts, disconnected again. That was half my lunch break. I wasted another 30 minute sin the stupid app and still cannot get anything done. The most garbage customer support. I cannot imagine having a bigger medical situation to deal with. Crooks

Their insurance seems just OK, but holy crap is their service department for individual healthcare and absolute abomination. I've been back and forth on the phone with them for days about just canceling a plan that was already supposed to be cancelled. They agreed after I got a Covered CA manager on the phone with them. They were supposed to send me a refund and cancel the recurring bill. This was a recorded call by Covered CA. I check with them 2 weeks later and all of a sudden they said it's not up to them but instead Covered CA. I talked to both and Covered CA is waiting on paperwork from Anthem. They literally admitted wrongdoing and then decided against it afterwards, leaving me in an infinite limbo. Never get Anthem Blue Cross.

Used their insurance because it was provided by my company. HSA account got charged a fee every month for statements I have never received (been charged for 5 years)- not informed, never transparent. Found out the fee was for paper statement, followed instruction to switched to electronic, not allowed by the system to submit. Asked for help using secure email, no help given except for templated answer. Given a faulty email address for further support - mail was immediately returned. Terrible service. I cannot imagine getting them to help me in more tricky situations like claims etc. Worst company ever.

The cost of infertility treatment is overwhelming. My wife and I are currently undergoing infertility treatment, and our insurance benefits state that up to $10,000 is covered for infertility care. However, when my doctor prescribed the required medications, every single one was denied by the insurance company. The reason given was that my wife is able to produce eggs, so the medications are considered unnecessary. We were told that these medications would only be covered if my wife had cancer or another serious disease that prevented egg production. This is incredibly frustrating and discouraging. It feels like we are being told to wait until my wife develops a life-threatening illness before receiving appropriate infertility treatment. Infertility is a serious medical condition with significant physical, emotional, and financial consequences. Denying medically recommended treatment under these circumstances is unreasonable and deeply disappointing.

Really hard to get through to an agent. Each person wastes your time with full verification before they transfer you over and over again.

The employee who helped me. She was very patience ! She knows her information well. Her name Celabri I think. She said just call me Sally because her name was so hard to spell or pronounce.of handing out raises she should be first in line. Thanks for listening. Genevieve Polentini

Complete lack of customer service. I tried to contact Anthem, they sent me to an AI thing. It couldn't do anything except route me to a human agent. I was left hanging there for 15-20 minutes before they disconnected me without notification. Thanks a ton, Anthem, you've finally mastered the art of preventing communication with your customers. ** Edit - I finally got through to customer support, 20 minute wait on a live chat. The rep could not solve my problem and refused to connect me to the department that would. That's a really interesting new way to tell a customer to go to hell.

My org moved over to Anthem, and we were supposed to be covered as of 1/1/2026. To date, we haven't received any plan information, and employees haven't been able to register via the app, so it's unlikely we've been processed. I've been on hold trying to figure out what's happening for over an hour.