AnthemReviews of anthem.com

My company switched from Atena to Anthem Blue Cross and Blue Shield of Virgina. I was used to seeing my claims processed with in 24 hours of doctor visits, walk in ER visits, and PT visits. Since switching to Anthem claims take very long to process, and even show up with EOB. Anthem is quick to update the green line under deductible but one can never figure out how much was charged how much you should of paid. This results in calling billing for doctor visits for adjustments and waiting for refunds. Thankfully, two months into the new plan I haven't had to call Anthem yet fingers crossed I can avoid calling them.

I'm working on getting an out-of-network midwife covered with a Gap Extension. So far, I have spent 4 hours and 53 minutes on hold, been transferred 7 times, gotten hung up on, been given 5 different numbers "that go directly to" a representative that can help, and still have not reached a person who can help. The off-shore customer service representatives keep saying I need to talk to someone on-shore and saying they'll transfer me, but I have not been transferred to an on-shore representative.